SS
Super Star Car Wash - Mission Center Rd & Mission Center Ct
Aiming for Clean, Falling Short on Service
2.1
Car Wash
$$
Aiming for Clean, Falling Short on Service
Super Star Car Wash in San Diego, located at 5448 Mission Center Rd, is dedicated to offering car wash services. However, recent customer reviews highlight numerous issues, including poor service and unsatisfactory cleaning results. Despite potential, the establishment has received a low rating due to negative experiences that mention unprofessional behavior and equipment malfunctions. Visitors can expect a car wash experience that may not meet their expectations based on customer feedback. The site aims to improve and provide better service to its clientele.
No photos available
A quick exterior clean to remove dirt and grime from your vehicle's surface.
Includes exterior wash, tire shine, and interior vacuuming for a comprehensive clean.
Unlimited washes per month with access to premium features and discounts.
Self-service vacuum stations to clean interiors and remove debris from your car.
Specialized cleaning to enhance the appearance of tires and wheels.
Overall rating
M&E
Elizabeth was super kind she helped me out and made me want to go back.
Eric Messick
Staff was very nice and quick! Love the membership deals and everything worked so well and was very clean
Camila Hooper
It’s an awesome car wash and vacuum are great ! The staff is also so nice and welcoming
scott erbele
Not a decent experience. We just wanted a basic wash. First couldn't pay, wouldn't accept any cards. Then wash broke down and we sat in the tunnel for 15 minutes. Still without getting a wash. Bypass this place. They dont have their act together at all..
Deserie Pelayo
Don’t waste your money. I had a very poor experience with the Express exterior wash. After going through the wash, there was still a noticeable amount of dirt and debris left on my car. When I brought this to the Manager Elizabeth’s attention, she initially refused to let me go back through the wash, despite clearly seeing the remaining debris. Her attitude was unhelpful and dismissive, and I ultimately had to beg just to get a rewash—which still felt rushed and poorly done. Overall, very disappointing service and outcome.
Savas Yalvac
Subject: Payment and Service Inaccessibility Issue I left my home and went to the car wash location. However, your app did not automatically deduct the payment from my account, so I had to wait there for 30 minutes. During this time, I realized the payment was not taken, so I completed the transaction manually and informed your staff about it. I was told by the staff that the payment would be activated within 24 hours in the system. However, this information is not explicitly mentioned in your app. If it had been stated, I would not have made the online payment and waited for so long. The staff was very kind; however, due to the system process, I could not benefit from the service. Despite showing the payment receipt, the gate did not open, and I could not get my car washed. Additionally, even though I canceled the service, the refund was not processed immediately, and it states in your app that I have to use the service for a month. This information is also not clearly available in the app. This creates a significant lack of clarity in the user experience. I request that my grievance be addressed and that your system be made more transparent.
