Ahmad Qasem
On February 8th my side mirror broke after a car wash. I filed a claim and emailed them, after some time they got back to me and requested more information. I sent in everything they asked for and they completely ignored my email. To this day I haven’t heard back from them. Update: It has now been 4 months and I texted the email and of course as expected they replied maybe 1 or 2 times before completely ignoring me. This is the worst customer service I have ever encountered. Do your best to avoid this place. After all of this and months of ignoring me, I spoke to corporate where they basically denied everything and said they were responsible. They wanted a claim all over again and wanted a picture of the entire car the day of the incident which is insane because why am I being told this now. They also said the policy said they aren’t responsible for mirror damages. Don’t waste your time here! Clearly running for responsibility.
