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Hyro Nickvia Google

2 months ago

I am writing to formally express my dissatisfaction with the way my appointment to view an apartment was handled by your office. I contacted your office by email three days ago to arrange a viewing. However, no clear appointment was confirmed in advance. Today, I received a phone call at 9:00 AM while I was at work, asking if I could view the apartment at 9:30 AM, which was extremely short notice and showed little consideration for my schedule. Despite this, I left work at 9:15 AM and sent a message at 9:27 AM informing your representative that I would arrive within 15 minutes due to traffic. Unfortunately, the response I received was very delayed and unprofessional. This experience reflects poor coordination and a lack of respect for a client’s time. As a customer, I expect clear communication and reasonable notice when scheduling appointments. I hope you will take this matter seriously and review how your team communicates with clients, as professionalism and respect should always come first.

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Henry Egeonuvia Google

2 months ago

Sutton Kersh letting Agents staffs are very helpful, but mostly Annabella who handled my application was polite, calm, and respectful thriughout my application process to rent my accommodation. Annabella is a lovely person that anyone would love to work with. I am very happy for my accommodation. Thanks

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Silmara Melevia Google

5 months ago

I had an excellent experience renting an apartment through Sutton Kersh. From start to finish, the whole process was smooth, professional, and impressively fast. I truly appreciate the outstanding service provided by the entire team — always helpful, responsive, and supportive. A special thank you to Annabella, who guided me through every step of the process with care, attention, and dedication. Her support made everything so much easier and more reassuring. I highly recommend Sutton Kersh to anyone looking for a reliable and efficient letting agency. Thank you all!

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Michael Powellvia Google

5 months ago

Good support and promptness in helping me with my move-in to my flat. Caroline Smith, the lettings negotiator lady, was a joy to deal with both in-person and on the phone. Knowledgable lady and very quick to respond - especially with processing forms and applications. Genuinely have felt like I'd be well supported and looked after not just by Sutton Kersh itself, but by her as well. Great service and high-touch support. Thanks for all the help!

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T VZ (T)via Google

6 months ago

I had a great experience working with Mollie Smith at Sutton Kersh. She was quick to respond, clear in her communication, and incredibly helpful in getting my landlord portal access sorted. Everything worked smoothly thanks to her support. Professional, efficient, and genuinely kind – couldn’t ask for better service.