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Tramaja Sladevia Google

about 2 months ago

I placed in order with Swank A Posh on October 13, 2025 well, needless to say, I received the order on December 24th. Not only was the order two months and some days later.It was also the wrong order. I ordered a 12-14 leather stacked jeans And I received a small flair jeans that looked like it was made for a little girl. I am 5'10- the stacked jean had a 33inseam. The jeanes that were sent look like it could fit a 11yr old child. it has been extremely frustrating trying to get in contact with someone to get this order sent back. Or trying to get someone to respond as to where my order was. I just keep getting automated emails that keep telling me, It will be 24 to 48 hours before a response to me which I would later find out that it would be automated I've tried to call, cannot get in contact with anyone. I am highly disappointed because I purchased something from here before and I did like the quality. This customer service experience has been the absolute worst. If this is how they stand on business, they should close period! I am a business owner myself. I do not do business this way. Customer service in my business is a culture, not a department. It is clear that the customer service department here and in Swank, a posh, it's closed. This is extremely sad at this point I just want my money back and they can have their product back which I just returned to sender. I cannot get a fluid line of communication So that I may get the return label to send them their product to garner the tracking. I think this stalling tactic will make it past the 14 days they give you to send things back this way they don't honor during the return.. Not only are they making me pay to send back WHAT I DID NOT ORDER., they are trying to also make me get a store credit. ☠️☠️ Its the testicular a fortitude for me I was the one that was done wrong. And got the wrong product, no response from. A human, TBH AI does better. I had to wait almost three months now today I just want to be finished with the relationship and get a full refund for what I paid for and didn rcv. I do not want a store credit. I just want a refund and move on. YOU'RE PRODUCT IS WELL ON THE WAY BACK TO YOU. ÇLOSE SHOP PLEEEEEASE TODAY

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Jacquelynvia Google

about 2 months ago

This store is a damn SCAM! They take your money and never send out orders! I placed an order with this company December 9th. No updates and I keep emailing and they just keep sending automated messages. They have till MONDAY to send my money back or I’m flying in town and bringing the police to file charges for fraud think it’s a game. I work in the corporate world an I will have the owners EVERYTHING by Monday as well. Address for last 7 years, phone numbers, I mean on down to her mother or father

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Debra Andersonvia Google

3 months ago

I love the clothes! Me and my nieces LOVE their clothes, the style, the trendy flair! The prices are ok, a little pricey but good. Will recommend!

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Mariah Sullivanvia Google

5 months ago

Listen… today was my very first time stepping into Swank A Posh and when I tell you it was everything, I mean everything! 🙌🏾 My stylist Lay took such good care of me. Soon as I walked in, she didn’t hesitate—asked me what I needed, what I had in mind, and I showed her a couple of pics. Sis came through! She really knew what she was doing, and the way she styled me had me smiling from ear to ear walking out that store. The customer service was on point, the vibe was right, and I honestly had an amazing experience. Big thank you to Lay for making my birthday shopping so easy and fun. I’ll definitely be back, no question! 💕✨

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Brenda Simsvia Google

over 2 years ago

I was very skeptical about ordering jeans, but I must say I am highly pleased. I got my order less than a full week from ordering. Packaged beautiful! The fit was very good. I am normally a 16/18 in jeans so I ordered XL, the are very roomy. I could have gotten a Large for a more fitted look. Yes it covers all the booty! I will definitely order again hopefully they will get more colors. I purchased the black and white.