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Planv Eventsvia Google

about 2 months ago

An outstanding experience from start to finish. She brings the best of Brazilian professionalism—warmth, confidence, and genuine attentiveness—combined with a strong work ethic and clear expertise. Communication was effortless, expectations were met (and exceeded), and every detail was handled with care and pride. There’s a natural charisma in the way she works with people: friendly without being overbearing, confident without ego. It’s rare to find someone who balances technical skill, reliability, and authentic human connection so well. Highly recommended, and absolutely someone worth working with again.

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S Lvia Google

2 months ago

Sweet Secrets Sugaring Leaves A Sour Aftertaste Customer service issue at point of sale, handled poorly. The service during my only two visits was satisfactory. I gave this business two stars because their customer service handling was very poor. I was ordering on my phone and had items in my cart. I looked up to my laptop to retrieve the 50% off code, and at that point noticed a receipt from Sweet Secrets Body Sugaring and More. I had not submitted my order. I immediately called the shop to request a refund so I could place the order properly using the code. The staff member said the decision was up to the owner. She mentioned keeping the package as purchased and placing a note on my file to apply 50% off to a future purchase. I said that didn’t work for me and asked if a manager was available. She said the owner wasn’t available, didn’t know when they would be in, and didn’t know how to contact them. A short while later, the staff member called back and said she had spoken with the owner. She said the owner would keep the package as purchased and apply 50% off to a future purchase. I’m not comfortable with that, as even established businesses go under. I’ve emailed Sweet Secrets Body Sugaring and More to request a refund for the purchase made in error. The interaction left a sour impression, and I don’t want to support a business that appears to retain customers by forcing them to keep unintended purchases. **UPDATE:** **RESPONSE TO OWNER:** I want to clarify that I stated I would email; that direction did not come from the staff member. I was already on your website and partway through completing the message form, which I understood to be the appropriate email contact method, as no email address was visible at the time. Before that process was completed, I received a call from a staff member who stated that the owner’s decision was to keep the package as purchased and apply a discount to a future visit, with no refund offered. This was presented as the only option. I directly asked about a refund and was told that it was not a possibility. Had a refund been communicated as an available option at that time, this review would not have been necessary. I have since located the email address and will submit a refund request directly. UPDATE: As requested, I have now followed up by email. UPDATE — Response to owner’s latest reply (Dec 23, 2025) In response to your side note, I did initially request a refund -- so that I could repurchase the package using the 50% offer. For absolute and final clarity, I was told during each of the calls that a refund was not an option. The only option presented was that the original amount be left on file, that I make a new purchase at 50% off, that 50% of the amount on file would then be applied to the new purchase, and that the remaining 50% would stay on file. That is why I escalated the matter. May your day be as wonderful as you choose it to be.

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Kyra Swansonvia Google

3 months ago

Khushi was friendly and good at her job. She made me feel welcome and comfortable. I look forward to my next appointment with her. The space was clean and presentable as well.

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Noyonika Dasvia Google

3 months ago

Amazing service. Sarah was great to see and took great care of me. I’ll be a regular client now on, sugaring has really helped reduced my hair growth and skin smoothness

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Linda Andrewsvia Google

10 months ago

I had my 1st experience at this Spa today with Chelsea & I was incredibly impressed. Not only was the atmosphere relaxing & clean, Chelsea was extremely knowledgeable & attentive. She took the time to understand my skin concerns & used products tailored to my needs. My skin felt radiant & hydrated. I also appreciated the personalized skincare recommendations Chelsea provided. I highly recommend Chelsea to anyone looking for a skilled & personable esthetician. She's my person, definitely a 10 out of 10.