Marsha Anderson
Trying to go see the Nightmare Before Christmas light show has been a nightmare. The first time we tried to go, we drove all the way from Houston to Austin. It was raining on and off but the web site said "dress appropriately because this event will go on rain or shine". When we got to the shuttle lot, we were told it was delayed due to rain, sat in the parking lot for 45 minutes, and were then told it was canceled. Trying to get a refund for all tickets was not easy. Bought flex tickets again last night for tonight as we are working today and the website said that would allow us to enter any time until 10:15. I do not check my email every day but just did and there is one from Texas Performing Arts saying that now the last entry time is 9:00. Seriously? You just arbitrarily change an event time at the last minute? People attending this highly advertised event work, have to schedule things, have to drive distances to attend. Plus you are required to download your ticket to an app you have to install on your phone to show at the shuttle lot and at the entrance and their web site is not allowing me to do that. And when I call them, they say I "should" be able to "just show them your ticket". Do I want to drive all the way to Austin again and not be able to get in again? I am thinking not. Don't think I will be wanting to attend anything this organization is in charge of.
