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Brian Miller
via Google 5 star service. Recommend this service for passport renewal. Sergio and his team are very friendly and helpful, very fast and delivered as promised. No hassles, would use again no questions.
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Avi Gorenvia Google I wish I could give 10/10! Sergio and the team were incredible. I needed to get my Brazilian Passport renewal for a trip that was in three weeks. Sergio got it done in two weeks!!! It was smooth and easy. I'm currently writing this review from a cafe in Sao Paulo eating Brigadeiros and having a coffee that was only made possible by Sergio and the Texas Tower Passport team. Thank you!
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Andrew Daovia Google 10/10 experience with Texas Tower Passport. I needed a passport on any extremely expedited basis. Long story short, earlier this year, having lost a prior passport, I was issued an emergency passport to leave another country and return to the United States. The emergency passport indicated that it was good through 2026. As such, I did not believe I needed to renew it prior to another, separate trip in 2025. I was mistaken and was left scrambling. But Jennifer and Texas Tower Passport came through and exceeded my expectations. They were extremely professional, walked me through each step, assured me I was in good hands, and helped ease my stress. The passport came in on time, and I was able to keep my travel plans. If you need any help with a passport issue, I cannot recommend them enough. I will use them for any travel visas in the future, and they have a customer for life.
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Evan Mackvia Google Jenny was absolutely the best! My husband and I needed expedited Visas for Ghana, and ours were the first she’d done with the new revisions. She did her magic and we received our Visas 7 days later! I highly recommend Texas Tower Passport & Visa Services for their fast, efficient, friendly and professional service.
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K. T.via Google Came here for the first time. My son has a Japan trip coming up in August and we mistakenly assumed that his passport was good for 10yrs, buuuuut luckily I checked (better later than too late) and realized it was expired last year! I had an appointment at my local post office last Friday and it was the only appointment available until late July. We show up and the passport clerk called in sick and cancelled all the appointments. I was so pissed and also worried because I don’t know what else to do so I Google searched what my options were and I came across this place. Please don’t get me wrong, I was a bit skeptical about this place, just seemed like a scam or shady, but after some research, I decided to give it a go because we were desperate to get this down in time especially because I’m flying out of state this weekend and won’t return until the end of July so I had to help my son out now. Anyways, staff member Jenny helped me over the phone answering the infinite questions that I had for her. She was super friendly, patient and thorough with me so I can better under what I need to do and why. This was on a Friday on the phone with her and I’m located about 2hrs from their office. She’s off on Mondays, but she prepped a packet for me to show up on Monday when she didn’t have to. She did this off of pure good faith that I’d show up and not ditch. Upon coming to their office, the small and dark parking lot was super empty and there was a homeless guy sleeping on the ground along the stairwell and front entrance. It gave me the feeling again that the good-to-be-true awesome service, was at this shady looking place. It just so happens that that we were just there early and more cars started to fill up the lot. Another staff member, Ricardo helped me and he was super fast and friendly. We showed up at 9am and were out the door before 930am to go to an USPS appointment that Jenny set for me. It was a farther, but necessary drive to take care of this process today so that I’m not driving back and forth. Once we were done with the Post Office, we returned to drop off the sealed envelope so that it could be FedEx’d the next day for processing. Because this was considered “expedited,” I had to pay $580 for the whole process plus $35 Post Office processing fee and an extra $45 fee for FedEx services to have it shipped to my house overnight once the Post Office does their part. This office did all the work and we just had to sign and go tot the Post Office. I wouldn’t be paying this much if I just paid attention to my son’s passport expiration date, but this was a hard lesson learned and timing was against us. Overall, I definitely recommend this business should you ever need an expedited passport.
Staff were all around, AMAZING. Parking lot is super small and shady looking lol. Just park and walk upstairs through the front glass doors. It appears that there is no elevators so for those handicap or can’t walk up the stairs, I would call first. The hours show 24/7, but they do in fact have office hours. Hopefully Google Edit will accept my request to update their office hours.
