The Floor Store in San Jose provides a comprehensive flooring selection and professional installation services. Customer reviews highlight knowledgeable staff like Gabby, Patti, Eva, and Steve who offer personalized guidance, transparent pricing, and excellent communication. The team assists with sample selection, measurement, scheduling, and coordination, including handling plumbing-related subfloor issues. Installers are noted for meticulous work, and financing options are available. With a 5-star rating, the store focuses on making the flooring process smooth and satisfying.
We have had the pleasure of working with Patti for two separate flooring projects now, and we keep coming back for a reason! She is incredibly patient and really took the time to listen to exactly what we were looking for. She didn't just try to sell us anything; she helped us find the perfect pieces that fit our style and our specific requirements. On top of her great service, she worked hard to get us the best price and stay within our budget. If you need new floors, I highly recommend asking for Patti!
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Antonio Mandujano
via Google
· 10 months ago
Just had the absolute best experience at The Floor Store! Eva greeted my family like we were VIPs, showed us a million options without ever rushing us, and gave spot-on recommendations that are about to make our house look magazine-worthy. She's patient, hilarious, and honestly restored my faith in retail humans. 10/10, can't wait for our new floors!
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Tanya Doushgounian
via Google
· 12 months ago
We highly recommend The Floor Store! From the time we walked into the store, Gabby made it so easy to pick our flooring and sent us home with our top 3 samples to view in our home. She made it so clear to us, all that was involved and needed, as well as the cost. The team that came to measure was so professional, polite and answered all our questions so confidently. Dave was so thorough and prompt with all scheduling. We were so happy with how quickly our flooring arrived as well; so we didn't have to wait long at all, for our beautiful new floors! We were also so pleased with Ismael and the rest of our install crew...they were absolutely the best and so meticulous!!! Our family and friends just love our floors and the pristine install, including our new baseboards. We are so happy!!!
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David Boyer
via Google
· 1 year ago
My wife and I usually don’t write long-ish reviews but this will likely be an exception because we had a great experience with the Floor Store and our sale rep – Steve Boardman.
If it looks too long, here’s the TL:DR summary: Steve Boardman and the FloorStore treated us really well, helped us find great flooring for our needs, were competitive on pricing, and provided phenomenal service through the whole process.
Now… here’s the detail…
As background, when we noticed water leaking through our garage ceiling, we traced the issue to an old toilet on the second floor of our house. An emergency call to a plumber revealed the issue must have been going on for some time and the water rotted away the subfloor of our 2nd floor bathroom so much that the plumber said, we’d need a new subfloor (which meant new flooring) and a new toilet flange (which attaches to the subfloor). And the plumber said, we’d have to get the subfloor installed, then call him back to install the flange, and then have the flooring folks back out to finish installing the flooring job before the plumber would come out one last time to install the toilet. Needless to say, that sounded like a lot of vendor explanations and coordination that we didn’t know if we were qualified to manage.
First we looked on-line to find flooring we liked, then we went to Home Depot under the assumption that they would be the best deal for the tile we wanted and the installation. But, of course, you wait forever to speak to someone, they had to send someone out to look at the bathroom and put together an estimate, and then we could never get anyone at Home Depot on the phone to discuss our questions and explain the process again.
Then we moved onto the Floor Store and - although their website is a bit tricky to navigate – the in-store experience with Steve Boardman was great. He’s relaxed and easy to talk to, he guided us to the types of products we were looking for, gave us some space to narrow down the possibilities, let us check out some samples, and ran a couple of quotes so we could understand what would be most cost effective for us (and actually ended up being less than Home Depot). So – upfront – we were already having a great experience. Then we ordered the flooring and arranged for the installation. Steve was a great communicator throughout the process and even gave us his cell phone number. On the initial installation date, the installer said he didn’t have the right subfloor materials in his truck given our plumbing issue and after some quick calls with Steve, Steve arranged to have a different contractor come out who would not only do all of the flooring but also take care all of the plumbing!
What our plumber originally told us would take 4 contractor visits was now only going to take 1. Honestly, we were excited but still a bit skeptical. Just a day or two later, the new contractor showed up, removed the old flooring, installed the new subfloor, new toilet flange, new tile, new baseboard, and new toilet. And, because we wanted to make sure everything was going to happen smoothly, we made more than a couple of calls to Steve – all of which were warmly received and expertly handled to put our minds at ease.
When the installer was done, it looked great! We were blown away at how easy Steve made the whole process for us. This was such a different experience than working with Home Depot. Steve and FloorStore gave us great service versus the Home Depot approach where we felt we just didn’t matter.
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Jean Rummelhoff
via Google
· 1 year ago
We were very pleased with the entire experience with The Floor Store from picking out our flooring to the installation of the final board. The added bonus of financing was the impetus we needed to commit to the flooring project.
via Google
