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Nicole Wangvia Google

about 1 month ago

The vet wasn't very patient and friendly. My dog had an skin issue, that's why I brought my dog there. They did a lab test for my dog without my consent in advance. I got to know the test only til I was charged, at a very expensive price. They told me that they would call me to let me know the test results. But I never heard back from them. They also sold me some kind of moose as a way to alleviate the skin issue, still didn't let me know how much it would be until I paid. Very irresponsible and terrible service. The worst part is that they did whatever test or medication and charged me whatever it costes without letting me know in advance. A visit to this clinic costed me 500+ without any clear explanation, not even asking to make next visit. They didn't care if the medication worked or not, didn't notify me the test results. The worst vet hospital ever! They only cared money. Be careful before you plan to bring your pets to this clinic!

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Adrian Arakakivia Google

4 months ago

Vet staff were very friendly and knowledgeable. I think they would make an excellent primary vet for preventative care and checkups. However, for emergency care and treatment, I would recommend going elsewhere. In my case, the vet did reach the correct diagnosis. However, the clinical workup past diagnosis, I felt was lacking so determining disease severity and subsequent timely treatment was elusive- Ultimately leading to the death of my pet. I will note that the vet didn't seem greedy and actually tried to minimize costs. But, I felt they pushed too much for lower costs; didn't empasize the dire nature of the disease; and failed to create an appropriate care plan. They say hindsight is 20/20, but even so, I believe the vet did not outline the best clinical workup for evaluating disease severity and treatment. Veterinary care of course generally isn't held to the same standard as human care- Nonetheless, just having an option/approach held to a human standard would be appreciated for the many owners out there who value their pet's lives and wellbeing as much as any human. So that even if their pet does pass away, they can tell themselves that they tried everything that they could (without prolonging the suffering of their pet). With all that being said, I would like to thank the staff for handling the postmortem care in a timely, gingerly, and empathetic manner. TLDR- Staff very friendly, knowledgeable, and don't seem to be greedy. Vet arrived at correct diagnosis, but failed to go further and determine how bad the diagnosis was and provide appropriate treatment based on further clinical workup.

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Hawaiiboyvia Google

almost 3 years ago

The entire staff here is friendly, knowledgeable, and a pleasure to work with for the health care of my Malshi! They are open 7 days a week and also provide after-hours emergency care if needed! I am really happy with the service and care my best friend receives to stay healthy! I highly recommend The Honolulu Pet Clinic!

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Anjelika Laycovia Google

over 3 years ago

I am very happy I found Dr. Hsu and the Honolulu Pet clinic. Everyone is very caring, kind, welcoming, friendly, knowledgeable and helpful at Honolulu Pet clinic. We have been taking our two shih tzu dogs to Honolulu Pet clinic since they were puppies. Even though we moved to Kailua, we continue taking our fur babies to Dr. Hsu to Honolulu Pet clinic. Dr. Hsu is an incredible, kind, knowledgeable and caring doctor. Mika and Kona, our fur babies, adore Dr. Hsu too. Thank you from the bottom of my heart. Highly recommend.

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Jodie Kaderlivia Google

about 5 years ago

They took good care of my Silly Kitty and helped me to learn how to read cat behavior better. I didn't realize my cat was experiencing so much distress with her teeth and ears. Thankfully I came to THPC. This team of professionals is TOP NOTCH. Not only were they very compassionate in caring for my cat's health but they are non-judgmental toward non-vet owners, who are (mostly innocently) ignorant of cat issues. I am no longer ignorant of hidden cat issues! I not only feel confident that my kitty's health was their top priority but also that they truly believe in owner education. They equipped me with information, tools, and a website that teach me how to better care for the needs of my own pet. As a result, I was able to take this new information confidently made changes to my cat's diet, parasite prevention, toothbrushing habits (yes!), and even added running water fountains (Petsafe Drinkwell) in our home to entice more water drinking (and more water play!). As she became healthier, my kitty got her spunk back! Lastly, every person in this place is amazing. They are efficient, organized, and super kind, friendly, knowledgable, etc. Please do your pet a favor and bring them to these caring professionals.