The Hornet Bookstore

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James Bondvia Google

10 months ago

I took two online classes at CSUS in the fall. I decided to come into the bookstore and purchase the textbooks needed for the class in person. Physical textbooks makes studying easier for me rather than reading for hours on a screen. I ended up renting the books. One you could not buy and that was the only option. The other was half the price to rent it. I completed my classes and came into the bookstore to return my books. The person who helped me struggled to check them in. I asked for a receipt or some sort of proof. He couldn't figure out how to print it. He tried to call a manager but after several minutes it became clear there was maybe two other people total working in the store. I was not the only person in there having issues. After multiple attempts to get help, I had to leave for an appointment. The cashier assured me my books were checked in. Here we are now several months later and I am dealing with a collection agency saying I did not return my books. They charged me the entire cost and told me I can keep the books. The same books I no longer have in my possession I can keep. See the issue with this? Not only am I being charged but not having the books on top of it. Nobody at the store is helpful. You call and it rings and goes to voicemail. You leave messages and nobody calls back. Nobody working for the company who owns the bookstore, Follett, is helpful. I am now working with my credit card company to dispute the charge. If you have the option to get your text books absolutely anywhere else I recommend it. Do not purchase anything from this place. Absolutely the worst customer service. Mike, who is the manager is as incompetent as they come. Do not believe a single word that comes from his mouth.

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Ashraf Omarvia Google

over 1 year ago

I have been there only once and I might go there again. The last time that I went was back in Spring 2024. That bookstore has many options for us all to get what we need. The people who work in the bookstore give great customer service skills.

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Harry Criswellvia Google

over 1 year ago

Downstairs section is incredibly well stocked with clothing and accessories and stuff you might need. Upstairs is where all the books you might want for your classes or stored. Organized by author last name. So easy to find. Staff was helpful and friendly. Bookstore is open on Saturdays so makes it easy to work around your schedule.

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Benjamin Eklundvia Google

almost 3 years ago

Clean, fast service, and has all of the college essentials. I really appreciate having quick access to tech gadgets, notebooks, and health supplies all in one place. There's also a Starbucks in the back! Don't tell the line of 100 people in The Student Union that though.

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Sara Velascovia Google

over 4 years ago

I called ahead to look for a textbook for my class at UCD. They checked their shelves and even held it for me a couple hours until I could get over there. Their semester had already started, so I didn't have to wait in line. It worked out great. There was a free 15 minute parking space available when I got there. I think I wasn't there more than 10 minutes, tops. Super nice students there too. :-)