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Simone van Tilvia Google

29 days ago

Efficient booking system and when I called to add in a manicure he told me to come earlier so very flexible that day. Both pedicure and manicure were done very well (although I am NOT a fan of roughing up nails especially for a normal polish, it is damaging and not caring for the nails, when I asked him not to do that to the other nails he listened so that is all good). Great massage chairs, very clean and they have a toilet. It looks like they offer teas and coffees although I was never asked.

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Sofiavia Google

about 1 month ago

I’m very unhappy with the service I received from Tina (Tini). I booked a gel manicure specifically with a BIAB base because my nails are weak and prone to breaking without it. During the appointment I noticed Tina applied colour without first applying BIAB. I queried this at the time and she said she would “do it later” and told me to cure under the UV lamp. That didn’t make sense, as BIAB is a base layer and I’ve had BIAB done for years, but I allowed her to continue. At the end of the treatment I raised the BIAB base again. Tina then told me I didn’t need BIAB because my nails “weren’t long enough”. This was not discussed beforehand, and it contradicts what I booked and paid for. My nails were long enough to be shaped into an almond shape, so the explanation didn’t add up. A week later, one nail has broken. I haven’t had a broken nail in over two years while using BIAB, which is exactly why I book it. If the service couldn’t be provided as booked, that should have been clearly communicated before starting and I should have been given the option to proceed or not. I’d like this addressed, as I did not receive what I booked for. **Update** I called the salon and the manager I spoke to said he was unaware of what had happened and needed to speak to his manager. A partial discount was offered, however the call was handled unprofessionally. I was told I should feel lucky with the offer and that, if it were up to him, he would have offered less. Rather than taking accountability that the service wasn’t provided as booked, I was given excuses, including that BIAB can “sometimes go on top of gel colour” and there was also an attempt to shift responsibility onto me by saying I should “tell her next time”, despite the fact I raised the missing BIAB base during the appointment multiple times. The handling afterwards was dismissive of accountability and is inappropriate.

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Sunshinevia Google

2 months ago

Excellent service- honestly the best I’ve ever had, and I’ve had nails done many times in my life. The guy is great! Highly recommend. Detail, comfort, and customer focused. Did a great job , I showed a photo and It was exactly what I wanted. Thank you!

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Benedetta Magnivia Google

6 months ago

I’ve been coming back here, genuinely my go to! I’ve always been so happy with their work! The studio is so pretty, you get a complimentary hot drink, their prices are very reasonable for the service you get, and they have a loyalty program where you accumulate discounts! Always very happy with the results!

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Vivi C.via Google

7 months ago

Nail Spa is my favourite nail salon in Central London. During my recent visit, Candy did my classic french tip (gel) and I loved it! The salon is clean and they sterilised their manicure/pedicure equipments. Highly recommended 🫶🏼