The PARC Grand Resort

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David Tashmanvia Google

5 months ago

I called and made an appointment for boarding. I was scheduled for the wrong location but Sabrina was very sweet and corrected the problem. 45 minutes later I received a call saying my dog was missing vaccines (she has every vaccine listed in her medical records). I decided to cancel my trip and pick her back up. Sabrina was very sweet but I would not recommend this place.

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Skyler Vasquezvia Google

about 3 years ago

Got my dogs groomed here today and was very happy! The pups seemed happy, the facility was clean, and the employees were friendly. My dogs looked and smelled great, nails were smooth, ears clean, all around gorgeous. We will be back!

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Julia Michellevia Google

almost 4 years ago

Clarissa is the most patient, gentle and detail oriented groomer I have ever encountered. I have peace of mind knowing the pups here have all their shots and will not get my doggie sick! I would recommend ensuring your dog has met all their vaccine requirements prior to the appointment. Cutting a schnauzer is no easy task but they have mastered it!

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Aubrey Coffeyvia Google

over 4 years ago

Customer service is poor. The girls at The Grand acted like they hate their job. I even attempted to make small talk by asking questions such as "How long have you worked here? Do you like it here?" Both girls I asked worked there for about a year and responded by saying "it is ok" while never making eye contact. Not too reassuring when you are dropping off your fur babies into their care for a certain amount of time! My animals spent 4 nights there and never got the services I requested such as nail trimming and baths. When I picked my dog up her whole back side was covered in poop. Plus my kitten came home with a mystery lump on her chin that was not there when I dropped her off DO NOT TAKE YOUR ANIMALS HERE!! 1👎👎👎

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Stephanie Pattisonvia Google

about 7 years ago

I have enjoyed taking my dog here for boarding for the last year however they just started this new rule that if you don't bring your dog during certain hours or pick them up in a certain time frame then they charge you $25 extra fee. Whats the point of using a facility that has a 24 hour animal clinic next door if you can only pick up your dog between 9 -12 in the morning or you get charged an extra fee. If you are traveling, it's almost impossible to plan you schedule around these ridiculous hours. I have loved taking my dog here the past year and you used to be able to drop your dog off anytime, even if it was after hours the animal clinic next door was open 24/7 and you could drop your dog off or pick them up there. Now this place has just become a Money Hungry establishment taking advantage of people. Great with animals and for boarding options but charging an extra $25 fee when its only $35 to board your dog for one night in the first place is crazy. That's almost an entire day charge and you don't even get to board your dog for a full 24 hours. Plus, I tried to go here for grooming my dog and they couldn't give her a bath. I understand my dog breed is afraid of water and probably more difficult to bathe, but this is supposed to be a professional establishment. If Petco could succeed in giving my dog a bath, I expect that the Grand Pet Resort would be able to. I was really disappointed. Overall, last year this place was great, but the more I come here, the more disappointed I get in service. They can't keep staff. I used to come in so often that the staff knew me by name, now the entire staff has been replaced and their new staff barely knows how to use the computers. Extremely disappointed in what used to be a great treasure has gone down hill dramatically.