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Jordan Catesvia Google

24 days ago

I had an excellent experience at Parlour Hair Salon with Sam. Her attention to detail is on another level. She really took the time to understand what I wanted and executed it perfectly. On top of that, her choice of products was spot-on and made a noticeable difference in the look and feel of my hair. You can tell she truly cares about her craft. Highly recommend booking with Sam if you want a haircut done right!

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Kathleen Murphyvia Google

26 days ago

I honestly cannot say enough good things about my experience. I went in for a balayage recently, and Sam was my stylist. She is an absolute gem! What I appreciated most was her honesty. I went in with a vague idea of what I wanted, and instead of just nodding and starting, she actually talked through what would look best on me. She made specific recommendations on tones that would complement my skin and face shape, which showed me she actually cares about the end result, not just getting the job done. My hair looks incredible!! The blend is seamless and it feels so healthy. If you’re looking for someone who is talented and transparent, I recommend booking with Sam. I’m officially a client for life!

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Cherilynn Brooksvia Google

28 days ago

I got my first ever balayage at The Parlour in December 2025. Admittedly, since I've never colored my hair before, I was fairly naive on how the process should go but I had previously gotten a haircut there and felt it would be a good place to try. I showed Sam multiple pictures I had liked for inspiration and she told me they were all very different colors, so I should just pick what I liked best. Based off her comment, I thought she must be very sensitive to hair color and that I would get the color I selected. I picked one that was a lighter brown than my natural color with a little red in it. While doing the bleaching, we talked and she made the decision (without telling me) to do a different color. The end result came out very yellow and bright. It also doesn't blend well into my hair, I have a distinct line where the dye ends about 3 inches off my scalp. She told me at the end that the color was "better for my complexion" and if I didn't like it that "another toner only costs $30". I was in shock and very tired of being there after so long in the chair so I paid and left. I came back a couple weeks later to try to have it fixed. Sam was my stylist again. We attempted to make the color browner and calm down the brightness. The color didn't take to my hair and halfway through drying Sam told me she "didn't think I was going to like this color either." The color at least made the yellow a little browner and I was frustrated so I told her it was fine because I didn't want to be charged anymore money. I still had to pay for my second visit. So I. The end it cost me a total of $334 for something that wasn't correct. I also feel The Parlour does a poor job at making their costs clear. There were surprise charges I hadn't anticipated based off making the appointment on the website. When you go to check out the stylist announces how much it cost and is the only person there to have you pay. Literally everyone else that had been there when I walked in had disappeared. It made me feel caged and put on the spot with paying and being expected to tip a certain percentage with the stylist.

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Chris Forcevia Google

4 months ago

We had such a great experience at The Parlor in Grand Rapids. From the moment we walked in, the management made the whole place feel warm and welcoming. You can tell they truly care about how the salon is run and about every person who walks through the door. The staff is incredible, genuinely kind, easy to talk to, and amazing at what they do. It’s rare to find a place where everyone works so well together and creates such a comfortable vibe, but The Parlor absolutely has that.

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Brianna Arredondovia Google

5 months ago

I had my first appointment at The Parlour this past saturday and had Priscilla as my stylist, and she did an AMAZING job at achieving the look i was wanting. My hair looks beyond beautiful and i am very happy not only with the look but the service i was giving during my appointment. 10/10 experience