Marvelle Belua
Very disappointed with The Skin Lab. I booked and pre paid over the phone for a dermaplaning and hydrafacial combo — a treatment I have personally had many times at this clinic and decided to book the exact same service for my mother. When she arrived, she was met with a hostile and dismissive attitude. She was told that they have never performed that treatment before and that they don’t offer it, despite the fact that it was clearly booked and prepaid and something I have received there multiple times. She was then told they couldn’t do the treatment at all. Instead of being a relaxing and enjoyable experience, it turned into an uncomfortable and upsetting one. The interaction felt gaslighting and unprofessional, creating a very “mean girl” environment rather than a welcoming, client-focused space. The receptionist an older woman with blonde hair was particularly disappointing in how this was handled. I cannot believe The Skin Lab would treat clients this way. Sadly, we will not be returning after this experience. What should have been a lovely moment turned into something genuinely unpleasant and unacceptable.
