Chelsea McDougall
I received a gift card from my mother for a little pampering after an incredibly hard year and booked an appointment for Friday Jan 2. I did not read any reviews beforehand. Ivanna did my manicure, THE BEST MANICURE IVE EVER HAD. Ivanna is meticulously detail oriented; absolutely wonderful. Amanda did my pedicure and it was done very well. The services were great, the only reason I’m not giving it a 5 star review is because of the conversation when sitting with Amanda. I became incredibly uncomfortable when Amanda started speaking about the staff while there was another customer with Ivanna in the same room. I politely tried to steer the conversation, but Amanda dominated it. Talking about family health issues, family drama, and employee drama. As someone who has worked with customers from retail to corporate this is the golden rule of what not to do with new clients. I don’t think any customer should know who you feel slighted bc you didn’t get a thank you or card for providing a Christmas dinner for your employees. The conversation was really uncomfortable and inappropriate to have with any customer let alone a first time customer. As I said, I didn’t ready any reviews beforehand and wasn’t going to write one, but I looked to see if anyone had a similar experience to me. I found a review from 6months ago and they debated the review saying that customer wasn’t in their system, so I have decided to add my appointment confirmations. This experience is unfortunate bc I would have been a return customer bc the service was really well done. I just hope this review is taken seriously and can be used as a learning tool in the future. I believe it’s important to establish relationships with clientele when done appropriately.
