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Nicole DeBiasovia Google

about 1 month ago

This place is amazing! I’ve always had well-behaved dogs who were easy to train, but now I have a “problem child” who I was worried would never learn. But Josh stepped in and just two weeks of training, she is like a brand, new dog! I love the updates, photos, and videos he sent me the entire time she was there as well as the follow ups. This place is great and I would recommend to anyone! And I drove an hour to get there because Josh came so highly recommended! So worth it!

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Ellenvia Google

5 months ago

I was really excited to finally be able to find a reasonably priced place that could board my dog when I go on trips, but unfortunately I will not be boarding my dog at this place from now on. I had typed up clear feeding instructions for my dog and made sure that the lady at the front desk read all of it when I was checking my dog in. I asked them to give my dog 2 tablets of Zyrtec (20 mg total, since they were 10 mg each), just ONCE a day in the mornings. I picked her up on Sunday close to 8 am, so I assumed that they had already given her the AM stuff, so I did not take a look at the bottle of Zyrtec. The next morning when I was getting ready to give my dog her food and Zyrtec, that is when I realized that she only had 6 tablets left in the bottle. I sent her to boarding with a brand new bottle that had 40 tablets total in there. The only reason I can think of that would result in there only being 6 tablets left is if they were overdosing my dog and giving her 40 mg each day (double the amount that I asked them to give her and she was there for 8 days). I immediately called Velvet Snout at 7 am when they opened, but nobody was able to answer the phone at the time, so I left a voicemail. I waited til 12 pm and I still hadn’t received a call back, so I decided to call them again and somebody finally answered. I explained the situation to the lady that answered the phone and I asked questions to see what the reason would be as to why there were only 6 tablets left, to see how much Zyrtec they were giving my dog, and to see if they had followed her feeding instructions. The lady that answered the phone told me that she’s the one that gives the morning food and medications and she assured me that my dog was only given 2 tablets (20 mg) of Zyrtec in the morning once a day like I had asked for them to do. She said that they must’ve accidentally given me somebody else’s bottle of Zyrtec when I picked her up, because if that wasn’t the reason then she’s unsure as to why there were only 6 tablets left in the bottle. In that moment, I was at work so I didn’t want to be on a call for too long, I just took her word and told her thank you for explaining what might have happened and hung up. But when I got home, I was still in a little disbelief that they would accidentally give us another dogs medicine to take home…even if it is just Zyrtec. Something still didn’t sit right with me and that’s when I decided to clean out the bag that had my dog’s food, Zyrtec, allergy immune bites, and greenie pill pockets, this was the bag that I had sent with my dog to Velvet Snout. When I was cleaning it out, that’s when I noticed the outside of the plastic zip loc bag that they used to place my dogs Zyrtec and allergy immune bites in. They wrote the instructions of how much to give and when to give it for each item on the outside of the zip loc bag. They wrote Zyrtec, 2 tablets, 2x a day on the bag, which means that they were giving my dog 40 mg, double the amount that she should’ve been given. It’s highly upsetting that this happened even with the clear instructions that I had typed up and to be given reassurance that she was not overdosed and yet find proof that she was. Luckily, she seems to be doing okay as of right now, but we got lucky that she’s still young and healthy and doesn’t have any medical conditions where this overdose could have gone bad. I really hope that Velvet Snout will be more careful in the future. I understand that this was probably just an accident, but this could’ve cost a dog’s life.

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Corey Svia Google

6 months ago

Sharing my experience with Velvet Snout as I would like others to not have the experience I had. The first 3 photos are what our dog George looked like prior to his boarding (last week of November 2024) and the last 2 show the condition he was returned to us in.

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Drew Kowalskivia Google

7 months ago

Justine and staff have been phenomenal! I was a very nervous doggy mommy and had never used doggy daycare or boarding services for any dog before, but Justine has been so kind and patient, answering all of my questions and making me feel very comfortable. Our pup has come home each time with tail wagging and completely exhausted. We know he is in great hands when he's at Velvet Snout!

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Ms Kvia Google

about 1 year ago

The Velvet Snout is wonderful with our 12 year old Shitzu. We had a great experience with our new groomer Lana! Jesse is also a caring and wonderful groomer; he is often booked out for weeks! We have been going here for almost 5 years now. Kudos to Josh as well for assisting me at various times! Everyone is cordial and professional at the front. Justine was helpful in getting her booked and being patient with reschedules due to events not in our control. Trinity is well known around the neighborhood since she's often hanging outside while we garden. She gets so many compliments when she's freshly groomed. Thank you The Velvet Snout for taking good care of her!