Services Offered
Appliance Repair
Expert diagnosis and repair of washing machines, dryers, and other household appliances with fast turnaround.
TV and Electronics Fix
Professional repair services for TVs, including OLED panels and power supply issues, with thorough cleaning.
Warranty Service
Authorized warranty repairs for major brands like Samsung and LG, handled efficiently at no cost to customers.
Same-Day Scheduling
Quick appointment booking and same-day service calls to minimize downtime for your essential appliances.
Parts Replacement
Supply and installation of genuine replacement parts to ensure long-lasting repairs and optimal performance.
Reviews
4.2(5 reviews)
Rating Distribution
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Alexander Adams
via Google
3 months ago
Absolutely amazing service, super fast! Their attention to detail to make sure our machine was fixed better than new! Well done guys! Bloody good business!
T
Tanya Gwinvia Google
4 months ago
I have had a fabulous expereince with The Video Factory today. Reported an issue with my Samsung 12KG washing machine on Thursday of last week, through Samsung customer service, sent the required video. I had a call the same day from the Video Facorty, and withinh 3 working days, Lynden was schedulled and arrived with the required replacement parts. Lynden was pleasant, knowlegable, efficient and did the job in no time at all without any mess or bother. Thank you for the attention to detail, and my excellent customer service experience.
P
Phil Scanlanvia Google
4 months ago
The power supply recently died in my LG C1 OLED. Got in touch with LG who organised for Video Factory to fix it (manufacturing fault, so the repair was free). They got to me within 3 days and had everything up and running as new within 25 minutes. They even cleaned the panel. Quick, professional and no nonsense - highly recommend.
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Wade McIntyrevia Google
4 months ago
Jackson was courteous, professional and very good at what he does. I am thankful that you have such a great worker that knew exactly how to quickly and effectively solved my problem and also provide expert guidance and understanding of the situation I was in. I hope you look after him as a staff member he is definitely an asset to your team.
D
Dave Jvia Google
9 months ago
The original technician attended under warranty to address issues with our Samsung 12kg top loader. He disassembled the machine and performed a high-pressure clean of the tub — something we had never previously required on any washing machine. He also recommended we stop using liquid detergent, despite it being the product specified in the Samsung manual. Six months later, the same problem persists: the machine continues to accumulate grime and debris, which transfers onto clothing. During the second visit, the technician from Video Factory openly stated he was not a washing machine specialist. He conducted a brief inspection and, despite clear evidence of malfunction, reported “no fault.” Numerous online reviews highlight issues with this model’s so-called “magic filters,” which are consistently failing. We are now left with a washing machine that does not clean clothes — it damages them. This is unacceptable for a product of this type and price. Looks like we have to go to ACCC on this lemon!
