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Farrah McGowanvia Google

about 2 months ago

My dog had a very large mass that had grown very quickly. We always took our dogs to East Suburban Clinic as it is very close to our house. When I tried to get into them, they wouldn’t even see my pet and acted like they could care less. A friend of ours recommended West Suburban Animal Hospital. We got an appointment and went in within a day. They were very knowledgeable and kind. We decided the best route was to surgically remove the mass as it was very big. They quoted me the price for surgery and I explained everything clearly. I was even able to add a spay in with the surgery for VERY little cost. Their prices are the best I’ve seen around and they took great care of our girl and even called me on a Saturday to check on her. East Suburban was trying to push me to an emergency vet which would have cost me thousands of dollars for surgery. I will be continuing all care of my animals through West Suburban from now on! Thank you to staff for taking such great care of Layla.

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Madison Zabawavia Google

2 months ago

I can’t thank the staff and especially Dr. Pontius enough for giving me a successful story for my sweet Benson boy. After 2 long surgery’s on my boy who got HBC with 5 fractures (both back legs) this team outdid themselves and I now have a cat who can walk and loves his life. Staff was friendly, clinic smells great, overall great experience THANK YOU!!!! Benson loves you all!

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Laura Culbertsonvia Google

3 months ago

I cannot say enough good things about Dr Pontius and the staff at West Suburban. I saw him over a 6 month period after my German Shorthair suffered a horrific leg injury. He was so patient with him and he never gave up, neither did I. My boy is back to his bunny chasing self and his brother is so happy . Dr Pondtius truly cares for animals!

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Rrrrt/rrehonda Rose-Scottvia Google

4 months ago

Awesome facility with awesome staff who gave excellent care. This rewiew was just after my dog had shoulder surgery and as the weeks go by I just had to tell you more about my experience. My dog had a serious fracture that the Ortopedic surgeons in Michigan wanted to charge me around $6000.00 to operate. I'm 68 yrs old and on a fixed income. A friend told me about West Suburban and I had the emergency records sent there. Dr. Pontius reached out to me and told me he had never done this surgery before but he assured me he could do it. After talking at length with me the last thing he said was, "I'm just a Vet that cares about animals and I want to offer the people that love them an affordable option. I liked him immediately and it was the best choice by far. I was charged less than half of what the Ortopedic places wanted. It's been 5 weeks and my girl is healing nicely. Thank you Dr. Pontius and staff for your excellent care. I recommend this Dr. Highly..in fact I just recommended you! 😉

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Carol Reece Farrellvia Google

5 months ago

Our cocker spaniel Carson, who is 10, was evaluated for possible “knee” surgery and sent to Dr Thompson at West Suburban Animal Hospital. NW Ohio is incredibly lucky to have Dr Thompson; without him, we would probably have had to drive to Ann Arbor for treatment. We got in pretty quickly to see Dr Thompson. The staff here is very efficient and professional and obviously cares about animals. Dr Thompson confirmed that Carson needed surgery to repair tears in his “knee.” (Dogs don’t really have knees.). This is a fairly common procedure at West Suburban, and the staff has the procedure and process down to a science. We were given verbal instructions and quite comprehensive written instructions. I referred to these instructions repeatedly! The staff and phone and e-mail follow ups scheduled for us. Carson did beautifully and was healed by his post-op visit. We were very careful with him during his post-op period. He felt good in no time, but there is forced inactivity while the repair heals. He did start limping again some time after he was cleared to return to activity. We returned to Dr Thompson. Another x-ray was performed, and Carson was put on reduced activity. He had a slight tear that could heal on its own. We followed the instructions and returned in the specified time-frame, where he was pronounced “good to go!” There was NO CHARGE for these routine visits. I asked if there was a charge, since we’d already been discharged from care once, and I was told “No charge; it’s a follow-up.” What a pleasant surprise! I wouldn’t hesitate to return to West Suburban Animal Hospital.