Holly
Treated wonderfully and given expert advice by the first sales associate. They made my partner feel comfortable purchasing jewelry for the first time, and recommended complementary pieces. She was wonderful and it was a 10/10 experience (and I love the pieces she chose!!). SO thankful! Came back in after the holidays for ring sizing and it was busy, but the owner helped me very quickly and cordially. Extremely efficient and pleasant, and I was sized for my ring in less than 3 minutes. He's clearly an expert at his craft, and I am so lucky to have received such a perfect ring fit. What a pro! I feel terrible giving 3 stars when most of this experience was amazing and really made positive memories to associate with these pieces which will stay with me for my whole life. Unfortunately, the associate who was staffing our ring pickup was horrible to my partner (not the same as the one who helped us purchase). It makes me so sad to look at my ring and know what was a lovely experience is somewhat undermined by a lady who decided to be disrespectful, dismissive and just kind of mean for zero reason. I hope that feeling fades with time. I would recommend Thompson to everyone still, because it was mostly wonderful. But I would note that if you are seeking to be treated with basic respect and kindness, you have a 2/3 chance at that.
