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Sam Pvia Google

about 2 months ago

Excellent service. The salon was modern, clean and tidy. Staff all friendly and greeted me from the moment I walked in. We had a talk about the cut I’d like and it was understood straight away. It was explained to me what would benefit my hair type and face shape. We also discussed products and I left with buying what was recommended. I’m really pleased with the service I received and I have already pre booked my next appointment. Thank you!

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Allan Dobievia Google

2 months ago

I was greeted nicely, listening to and treated with respect. Stylist engaged me on what she would be doing and what would be good going forward. The discussion on what was possible was realistic and respectful and the outcome was a good experience with a smart and tidy result. I was really pleased.

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Jenny Zhouvia Google

3 months ago

I booked my appointment at 1240, and arrived on time. It was busy but there was no proper greeting from the receptionist or the stylist herself. I was not introduced to the stylist and left for 10mins no apologies. I told the receptionist that I have to go on time. By the end, I had to leave due to other commitments and I couldn't even find the receptionist. The stylist said that she might be able to cut and not blowdry - but my appointment was supposed to be finished at 1:30pm! If you are fully booked and likely to delay, out of curtesy, you should inform customers or at least acknowledge me while I am waiting. This is not the standard I expect at Toni & Guy. I have been having haircut with Toni & Guy in other cities for many years and was hoping to continue this in Bristol. This is very disappointing! Response: Thanks to your acknowledge to my review. As I said, I have always opted in T&G wherever I lived, Cardiff and Brighton, for years. The service I received was consistent - warm greeting from both receptionist and stylist upon arrival, even if the stylist was busy they always made effort to say a quick hi and note the potential wait time. It is understandable hair apt runs over time, but proactive and warm communication is expected. I received my apt cancellation auto email, and your standard reply here, this is not the way to rebuild confidence.

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Sofiavia Google

4 months ago

I had a haircut with Jade, and unfortunately, it was a disappointing experience. She cut off much more than I asked for and told me she couldn’t layer my hair because it was too short — even though my main reason for the visit was to remove volume. The result actually made my hair look fuller instead of lighter. I also found her approach uncomfortable. She forced conversation and didn’t seem to pick up on cues when I wasn’t interested in chatting. When I asked about a product, she mentioned one costing £45, and even though I said I wouldn’t be purchasing it, she added it to my bill — which felt like a pushy sales tactic. A few days later, I returned for a corrective service, and the owner (who was super nice) fixed the haircut himself. He was very professional and understanding, and he explained that perhaps Jade didn’t want to take risks with a new client. I appreciated his help and attitude, but overall, my experience with Jade was poor. I won’t be booking with her again and wouldn’t recommend her.

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Jonathan Burlinsonvia Google

about 1 year ago

I have been coming here for years and always been happy but the last appointment was the worst cut I have ever had and probably the worst experience. The highlights I had were beautiful as always and I am very happy with the colour. However the cut was not what I asked for and I don’t feel that the stylist listened to me and assumed what I wanted. I was also unable to see it properly at the end as he had curled the front area whilst blowing drying using a curling brush. They have offered to rectify it but this is costing me over £40 babysitting fees, parking etc. I told him I liked the wolf cut and when I got out the photos to show him of the previous cut I had ( pictures 3-4) and others from the internet I liked, which I showed the previous stylist, who was amazing, he dismissed them saying “yeah, yeah I know” and didn’t look at them. I can’t remember him even going over the fringe when it was dry. I also asked for the finish to be wavy, messy and he curled it. Photos 1-2 are what it currently looks like, which is not what I asked for. My experience was also not the greatest. I was offered 3 drinks. The first was 15 minutes late, the 2nd didn’t come and the 3rd was wrong. During the wash I am normally taken into the back of the salon and asked if I would like to have my feet up and offered a blanket but I was at the front because it was busy and the lady washing my hair at the end kept pushing down on the sink so it kept getting incredibly uncomfortable. I don’t feel that I was listened to at the time and feel very upset with the current cut I have.