Total Wine & More

A

Alexandra Vallettavia Google

about 2 months ago

Absolutely terrible!!! Will not be returning to this location. Nice staff around the store who are helpful, but VERY rude staff at checkout. I used to come in here every week with my dad and get a fun soda (the &more part of the name) while he got his wine. I also would come in with my boyfriend and get the same delightful sodas. Today, I come in with my cousins who get alcohol and I get another soda as always and they ask to see IDs at checkout and I say well, I'm underage so I'm just getting the soda. Then they say that I should not even be in the store and that it's not allowed! No ID check at the door, no signage or anything!! They were absolutely rude and kicked us out without letting them buy anything. I understand trying to follow age restrictions on drinking, but if you are going to do that, then don't sell non alcoholic beverages like the delightful sodas and also, check IDs at the door so that customers don't shop around just to get rudely denied the ability to checkout. Have an actual set in stone policy, not whatever the heck this is. An absolute waste of time and unnecessary aggravation. Terrible experience and absolutely ruined our night as a family.

E

Eva O'Malleyvia Google

2 months ago

Do you ever go to those tasting booths and get great personal service, enjoy the taster and buy the product? Nine times out of ten I get ignored! 3:20pm Thanksgiving eve A bit busy, yet got through the line with my 2 bottles quickly. I was trapped in a parking spot up front for a while as I was trying to leave. Finally escaped the parking lot.

B

Briko89via Google

2 months ago

Brandon, the store manager at this location, and his team are awesome! Their commitment to customer service is always evident. Every time I have been to this location, I have been impressed, and today my dad went in and called me after his visit to talk about how great his experience was! Thank you!

C

Christian Perryvia Google

4 months ago

During my recent visit to Total Wine, Nathan went above and beyond to help me discover my new favorite whiskey. I’ve always been a loyal Maker’s Mark drinker, but Nathan took the time to really understand what I enjoyed about it — the smoothness, the subtle sweetness, and the balanced finish. Instead of simply suggesting another bottle, he asked thoughtful questions about my taste preferences and what I liked in a good pour. His approach immediately stood out as genuine and knowledgeable. Nathan didn’t just point me toward a shelf; he guided me through the different flavor profiles of bourbons and whiskeys, explaining how variations in grains, barrel aging, and proof can influence taste. He broke down the process in a way that was easy to understand, helping me connect what I enjoyed about Maker’s Mark to similar qualities in other whiskeys. His clear explanations made me feel more confident exploring new options and appreciating the craftsmanship behind each bottle. Thanks to Nathan’s exceptional customer service, I left with a deeper appreciation for whiskey and a new favorite bottle that perfectly fits my taste. It’s rare to find someone so dedicated to not just making a sale but truly educating and enhancing the customer’s experience. His passion for what he does and commitment to helping me learn made my visit both enjoyable and memorable — and I’ll definitely be coming back to Total Wine because of it.

D

Derrick DeBenedettovia Google

5 months ago

Can't recommend Susan Bordeaux enough. She is so nice and helped me and my wife find the best bourbon to celebrate our 10 year wedding anniversary. She is very knowledgeable and it's apparent she loves what she does! Thanks, Susan!