Total Wine & More

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Ken Leevia Google

18 days ago

Less than impressed, I was looking for a specific bottle called ahead. The associate ensured me they had 9 bottles at there store. I headed down to purchase one o two if they would let me. Asked for help from another associate who then informed me it was in a specific location. Soon the manager arrived to inform me that that particular bottle was on a lottery basis only. I could tell he was judging my appearance the whole time trying to appear as a gate keeper to some privladged bottle collection. Over a $100 bottle realy, and refused to sell because of this self promotion as a brand. I understand one bad egg can spoil the bunch, but I will not recommend this place any more and do not plan on returning any day soon. The reasoning for the two star rating is strictly so the agrythem doset filter out the comment. Sencerly Disappointed.

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Omarvia Google

about 2 months ago

I always find my favorite adult beverage here and there's a great selection wines and spirits.

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LetsTalk AboutYourServicevia Google

about 2 months ago

The service here is rude and unfriendly. I host a lot of get-togethers for friends at my house, so I shop at this location frequently, and I spend a good amount of money here. It's hard for me to continue shopping here, as the service is so bad. The employees here are very unfriendly, and this includes the managers, not just the cashiers and other employees. They are often unfriendly to the point of being aggressive. I've mentioned this to the overworked and cranky managers, but nothing ever changes. I sometimes shop at the Total Wine in Centennial, and the service there is like night and day, in comparison to this location. At the Centennial store, everyone is SO nice and helpful. As I walk through the store, and pass five people, all of them ask if they can help me. At the Colorado and Evans store, if I walk past five people, all five people ignore me. If I ask some one to help me, they give me the minimum of friendliness and customer service. There are some exceptions, but people like Cade and Nathan are bitter and hostile and angry and unhelpful. The Centennial location is like another company completely. It's like a different country. The employees are so nice and helpful and happy. At this location, everyone hates their job, hates customers, hates helping anyone. The shelves are often lacking what I need. It seems as if, in trying to have so many niche products, the big sellers get less shelf space. If you need three things from this store, they are out of one of them. If you need five things, they are out of two of them. If you need more than five things, you'll likely need to go to two liquor stores to get everything you need. Don't ask anyone to help with this, they will roll their eyes and treat you like an inconvenience.

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Frank Vvia Google

3 months ago

This total wines has a great wine selection with the best prices on wine a liquor. They have a very good selection of beers but not always the lowest prices. The wine recommendations can be hit or miss. They will most of the time steer you in the correct direction of what you are looking for. But tastes vary. The person helping you may have different tastes than you do his recommendations may not help. They have a great return policy. Didn't like it, bring it back. I did return something once. It was very painless.

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Adam J Hamerskyvia Google

4 months ago

Shopping at Total Wine has always been a great experience, but my most recent visit absolutely stood out thanks to the incredible customer service I received from Amy. She went above and beyond to make sure my shopping trip was not only successful, but also unbelievably quick and easy. I had been searching for two bottles of El Alteo Reposado Tequila—a favorite of mine that can sometimes be tricky to find. Rather than leaving it to chance, I called ahead and spoke with Amy. From the very beginning, she was welcoming, attentive, and truly invested in helping me. She didn’t just confirm the bottles were in stock—she personally tracked them down, set them aside for me, and even made sure gift bags were prepared so everything was ready the moment I arrived. When I walked in, I immediately felt like a valued customer. Amy had everything waiting for me at the front, neatly packaged and ready to go. The process was so smooth that I was literally in and out of the store in two minutes. In today’s world where customer service often feels rushed or impersonal, this kind of thoughtful preparation is rare and deserves recognition. But beyond just the efficiency, what impressed me most was Amy’s professionalism and genuine care. She didn’t treat my request like an inconvenience or a task to check off—she treated it as an opportunity to make my day easier. That level of service speaks volumes about her commitment to customers and the culture that Total Wine fosters. The store itself continues to impress me with its massive selection, clean and well-organized layout, and competitive pricing. Whether you’re looking for a well-known brand, an exclusive bottle, or something new to try, Total Wine really does deliver. Pair that selection with team members like Amy who take customer service to the next level, and it’s clear why this store has earned such a great reputation. I left not only with the exact bottles I wanted, but also with the confidence that I’ll keep coming back. It’s one thing to have inventory—it’s another to make customers feel this taken care of. That’s the difference Amy made for me. So to anyone reading this: if you’re looking for a wide selection, excellent prices, and staff who will go the extra mile, look no further than Total Wine. And if you’re lucky enough to be helped by Amy, you’re in for a truly exceptional experience. Thank you, Amy, for making what could have been a stressful hunt for tequila into the easiest shopping trip I’ve had in years. Total Wine is lucky to have you, and customers like me are grateful you’re there.