ben andrews
We ordered a play set from Vuly and whilst completing the purchase we were advised we could pay for someone to build it for us prior to Christmas. After completing the purchase and paying, we were then advised there was no one in our area to complete the install despite them having our address. We managed to locate someone to complete the install but upon opening the boxes there was parts that needing replacing which the installer advised we were not the only ones having to do this. We advised Vuly straight away and they advised the part would be shipped to us straight away. 1 week later we received a message to say they’re shipping the parts and it’s now 3 days before Christmas. Overall it’s been a really poor experience. Our kids can now play with some empty boxes instead on Christmas Day. Thanks Vuly!





