Kelli Ingraham
Edited: I changed to 5 stars after I getting to do a room for free. We did the Mystery Manor and it was great. As someone whose done 15+ edcape rooms, this one was right at the top. Great theme and set up. Difficulty was 4/5 and we were able to escape eith about 7 minutes to spare. Would reccomend and will definitely be back! My husband and I were in the area after dinner and decided to try an escape room on a whim. We saw a 7:30 PM room was available, so I called twice beforehand to confirm if we could still book it or if anyone else had. No one answered either time. We decided to just head over and arrived around 7:25 PM. The building was completely empty—no sign of staff. I rang the bell once, waited, then rang again. Still nothing. Around 7:35 PM, an employee finally appeared and apologized, saying he was resetting a room. We asked about the 7:30 room, and he told us we couldn't book it because it was now past the time. We explained we had arrived before 7:30 and that we had tried calling to make sure it would be doable, but he didn’t seem to care. His attitude came across as indifferent and unprofessional. He offered us the 8:05 room, but by then we were no longer interested based on how we were treated. I understand we were cutting it close, and I take responsibility for that. But it felt like he intentionally waited until after 7:30 to assist us so he wouldn’t have to run the room. Maybe he really was resetting one—but the lack of communication and dismissive tone left a bad impression.
