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Sophia Kanevia Google

about 1 year ago

Be careful of purchasing from this place. I went in on Black Friday - there was a store wide 25% off regular items and an additional 70% off sale items. I purchased a dress and changed my mind a couple days later, only to be told that all sales were final. The item I bought was regularly priced with 25% off for Black Friday. I politely inquired about returning it and was told that all sales were final and that their return policy was prominently displayed. This is what the owner sent me…. You be the judge. No mention of final sale at checkout either. This means that every purchase on Black Friday was final sale. No changing minds, returning of gifts that don’t fit, etc. Beware shopping at this store.

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Sarah Hvia Google

about 2 years ago

I'm incredibly disappointed with my experience at the Traveling Chic Boutique and I would recommend against purchasing anything here. I just moved down the street from this place and anticipated to be a regular customer - I believe in supporting small businesses and I wanted to support this place. When I came in to buy this sweater the owner helped me select it and I paid $100. Everyone was super nice. It all seemed fine! They have a 7 day return policy. I understand they need to do this to keep the integrity of their inventory in check but being a small business, (and having personally worked in the customer service industry for over a decade), I also understand you have to meet customers where they're at - and they did not do that for me today. Unfortunately, the quality of this particular sweater was not great and it ripped. This was neither parties fault, this was the manufacturers fault. This was NOT something that happened while wearing the sweater (and yes I wore it once). This happened because the sweater was low quality. So when I came back in today explaining and was told there was nothing they could do (no store credit, no offer to fix the sweater, absolutely nothing than the proverbial "sorry") I was honestly really upset. I'm not someone who buys something to wear and return - this was supposed to be a high quality item and it came undone at the seams.....for this price point this should not have happened. She told me there was a mark on the sweater and that the manufacturer had no return policy (and I was at two week since buying so therefore they couldn't do anything)....I know that is not true. If you care about your customers you CAN do something. And I wouldn't have come in if this was something of my own volition. They are a small business and we are all people here. (and for the record; I had been out of town. It's the holidays. Thanksgiving. And I would have come back within 7 days had I been able to). I will not be returning to this store and I would highly recommend you think twice about giving your business to this store; the customer doesn't come first and they are unforgiving in their return policy. What a disappointment. An edit in response to owner's response to this review: This is false and you have completely missed the point. I never said that I hadn't worn the item - in fact, I stated in the above that I did wear it and it was obviously clear that I had worn it, I was not attempting to hide that. I also did not reattach the tag. The tag NEVER came off. This is a pretty common thing for people with ADHD. This wasn't a ploy to manipulate you to take back an item that I bought with an intention to return. The issue is that you all sold me an item that did not come through on its promise: to be a WHOLE and complete sweater. This sweater was not. I was asking for an exception to your return policy as a result to an exceptionally faulty item. It is a basic tenant of business to come through on the promise of the good/service you have sold. Take a look at the photos I have attached and make the judgement yourself. I didn't need a return, I needed some integrity.

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Adriana Nicholevia Google

over 3 years ago

Sarah and Kathleen were amazing. So helpful and bubbly. I felt like I was trying on with my best friends . Thank u so much ladies! I found a beautiful dress for work and will definitely come back soon!

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Sarah Gorrellvia Google

almost 5 years ago

Sarah was an AMAZING sales woman and one of the most patient people I've ever met. She helped our frazzled party find exactly what we needed and went the extra mile to make sure my dress was perfectly prepped for our photoshoot. Love this cute little shop and will definitely be back next time we're in town.

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Jeremy Eyevia Google

about 5 years ago

I’ve gotten several gifts here for my girlfriend in the past and she always loves them! The employees have helped me out so much in choosing the right gift. I also think they have a great website, especially for a business of their size. A great small business to support in Richmond!