Reviews
3.8(5 reviews)
Rating Distribution
5
3
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1
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1
K
Karl Sveinsson
via Google
3 months ago
Tyler and team saved this uncle and his nephew by going from a cold call looking for a new kid's bike on Christmas Eve to me rolling it out of the Oakland store 90 minutes later! Amazing service, and it's not the first time either. Great team!
A
Alexi Mavrellisvia Google
3 months ago
Very “too cool for school” vibes from this group. If you fit the world they are experts in Im sure they do great. If not, they will give you a “less than” feeling to that emanates. And this is my results from 3 visits to this place and other occasions I hear also from others experiences here
M
Matthew Meyervia Google
4 months ago
Great sales and service. I bought a bike 8 months ago and have had it in a few times for minor service. They are always helpful and patient when I have questions. I think I have talked to 4 folks there over the time and everyone was nice.
J
Jorge Rosavia Google
5 months ago
Terrible experience with their bike packing and handling service. I was asked to pay $80 up-front for the service despite receiving no guarantees on packaging quality or size. In the end, the bike was packed in a box just 6" larger than the 130" length + girth threshold for oversized items, which resulted in an astronomical increase in shipping costs. When confronted about this, they seemed unaware of the 130" threshold and refused to shave off the extra inches. I ultimately had to take the bike back from them and fix the packaging myself before shipping it off via FedEx. The lesson here is that while Trek's bike boxing service can be convenient, you should definitely know what you're getting into when you leave your bike with them. Ask for package sizing guarantees before forking over your cash, and if they can't give you guarantees, it may be best to take your business elsewhere.
M
Matt Ilinitchvia Google
8 months ago
So convenient to where I live, great customer services, very reasonable pricing, got me back up and riding in just a few days. Kind experts. Wouldn't even think of going anywhere else.
