Amanda
Right as we showed up, a complete accident happened that resulted in an ER trip for my toddler but let me tell you, this staff was ON IT right away. There was a whole group administering first aid within seconds and incident reports taken. The manager Chris stayed in regular contact with us checking on our kiddo even months later. He assured us that the equipment malfunction was fixed and he himself oversaw it. Then a full 4 months after the incident, Chris sends our child a letter, yes, his own letter, his first own piece of mail, asking how he was doing and inviting him back to play the arcade game that he had really wanted to play before the accident. Chris included passes and an arcade card. I would never expect to feel so genuinely touched by staff at an arcade, but geeze if they didnt go above and beyond. I cant wait to go back in a few months and get a re-do of a fun family trip! Thank you to everyone working there. -the Mathews family
