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Vivian Simopoulosvia Google

about 1 month ago

Genuinely awful experience. I originally got an aftermarket screen for a couple hundred for my iPhone at a location in Northborough, and it was such poor quality I got it replaced here as I had a warranty. About a year later and part of my phone screen is completely black at all times. Not only that, but there have been several times the entire screen has turned off and I'm left with no phone for hours at a time. They had told me at both locations that their aftermarket screen was just like the original. I can't believe I paid for this shit, they completely destroyed my phone! Just go to Apple if you break your screen, don't waste your time.

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Arthur Blenheimvia Google

about 1 month ago

Kean and Daniel at UBreakIFix seem personably-outgoing and technically-proficient. Kean replaced my laptop's screen--parts they warranteed for one year--replaced the storage drive with a larger and compatible SSD I'd bought from Amazon, and copied all my files. When excluding the cost of the drive, the repair cost about $330, which was 60% of Best Buy's Geek Squad estimate of $550. Additionally, Kean found a warped battery that could have ruined my computer, and I paid about another hundred for him to replace it, also having a warrantee--well-worth the cost, considering what the old battery could have damaged. I also told them the stylus had stopped working, which Kean got working--didn't even charge me. My job wasn't even an easier one, due to the BitLocker encryption on my original Windows 11 drive he didn't initially know about, but they did not raise their quote, and they kept me fully informed about the job status. Geek Squad would have charged me tons more for all of this. Going with Kean and Daniel at UBreakIFix helped me a lot. I'm happy.

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Rosevia Google

about 2 months ago

My tablet suddenly wouldn’t let me login or even power off, while I was heading to a meeting . I stopped at uBreakiFix ,and they were extremely kind and helpful. One technician fixed it in just two minutes, and when I asked how much I owed, he said it was nothing . Amazing service and very professional staff!

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Vladislav Shraybmanvia Google

3 months ago

Great spot and great staff! Danilo was amazing - listened attentively, was very polite, and fixed the phone in no time! Outstanding guy! Would recommend to anyone with phone issues.

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Justin Renvia Google

6 months ago

I am a frustrated customer who received bad service from this shop. A couple of weeks after they replaced my iPhone 11, it started to show streaks and uneven colors with worse resolutions (see pictures attached). I brought it back and requested a replacement, but the service person refused, claiming it was the phone, not the screen. When I asked him to show me by connecting my phone with a new screen, he flatly said no ("I am not going to do that" is what he said). When I asked for a corporate phone number to report this, he could not produce one. For fellow consumers, they use very low-end aftermarket replacement parts, which I think is the root cause of the issue here. They ended up NOT honoring their 1-year warranty because they knew it will hurt their profits. Buyers be aware.