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Joyce Robinsonvia Google

about 2 months ago

Happy with the repair. Screen replaced, they checked the battery. Have a new -looking phone now! Loved the fact that the people actually answer the phone and give clear, concise answers. Would definitely recommend!

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Jeff Londonvia Google

about 2 months ago

Excellent service. JR is one of the finest customer service representative I’ve dealt with. While waiting for my phone, I watched him handle a number of customers with skill, technical knowledge and manners. This guy deserves a promotion.

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Bridget Campbellvia Google

about 2 months ago

Great experience! Knowledgeable, professional, and respectful employee despite the fact that the customer leaving when I arrived was verbally abusing him. He got my phone situated earlier than expected and I was very impressed with the customer service. I can’t say enough good things!

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Jeff Wisevia Google

3 months ago

Being generous with the extra star. I called ahead of time and spoke with Jay or Jacob. I explained I had a Gen 1 Microsoft Surface Book and the battery was swelling and splitting the case. He was unsure about the parts so I looked up the battery for it and gave him the part number. It was about $30-$50. He appreciated the effort, quoted me $150 to get the job done and said to bring it by so they could log it in. I live in Dripping Springs so I told him I'd make time to get it over to them as they were about an hour's drive from me. The next day I get the laptop to their storefront. A guy at the desk looked over the laptop and brought it to the back. He came back and said his manager was going to quote $250. I let the front desk person know that the price quoted was $100 less. He replied that Jacob was "just a tech" and that his manager's price was what they'd honor. I asked for his manager's name and was told it was Joaquin. I wasn't too happy about the "bait and switch" they just pulled on me but they already had me all the way across town at that point in time. I felt like a chump. The front desk person was having trouble getting the laptop logged in to their computer system and had his manager "Joaquin" come to the front to help him. Joaquin wouldn't even look at me or say hello or even acknowledge my presence. I just stood there quietly. I never said one word to this person. I was feeling like this guy was gouging me on the price and that I also felt that he knew full well that $200 was him being way overcompensated, possibly personally, for a battery replacement. Joaquin just snubbed me, turned his back on me and then walked away. I asked Front Desk Person if I would be getting a detailed receipt showing the amount I paid for the battery and how much they were charging me for labor. He told me no. I would receive a receipt for the full price to include labor and parts. Of course this obscures what I'm paying for labor and parts. No mention of going through insurance or anything else. Front Desk Person just kept his eyes focused downward. The guilt at what they were doing was evident. He also proceeded to charge me $60 + tax for an "advanced non-mobile troubleshooting fee totaling $64.94. He said that was just in case I failed to pick up my laptop. What in corn-dog hell? I'm already feeling like a fool getting fleeced and they're just sticking it in and twisting it now. So, I need the laptop and the swollen battery is a fire hazard so I'll go ahead and let them pluck me like a chicken. I paid the $65 and I will pay the rest of their fees IN A MONTH which was the time they said that they could have it ready by. But I will never recommend them to anyone ever. This was a classic BAIT AND SWITCH where everything is all rosy and positive until I (the patsy in this crime drama) makes his drive out to get the job done and then gets stuck with an astronomically high bill after the fact with a take it or leave it attitude. Oh, I'll pay your fees but you've made an enemy out of me. Never again. ** For those of you reading these reviews: 3 days ago uBreakiFix responded asking me to open a support ticket for them to investigate this incident. I did open that ticket 3 days ago. I have not received any response. Incidentally, any negative review results in the same response from them, almost verbatim. **

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M water_moonvia Google

4 months ago

They gave me a sticker and asked for me to leave a review. That was before they couldn't do the work becuase it was a weekend. Before they couldn't do it because AWS being down meant they were helpless. And before they handed me back my still messed up phone but now with the back completely falling off because they couldn't get my Samsung 21FE to confirm the repair with their diagnostic tool. I have a Samsung Care+ plan and they won't even replace the battery. Ubreakifix didn't even bother to reattch the back because "they couldn't do the work order so they couldn't use the adhesive" despite them being the ones who ripped the back off in the first place. Tl:dr they took 3 days to fix nothing and handed me back a phone more broken then when I took it in.