Jasmine Rosa
My family went on a Saturday. We expected it to be busy in which it was. You would think they staffed it appropriately however many attractions needed additional staffing for safety. A couple of examples: no staff supervision at battle beam and only 1 and a 2nd came for the rock climbing. Having this many staff caused longer lines. One staff member was putting on harness while drinking soda. I watched kids having to flag the staff down to get them out of the harness. Many machines (that were additional costs) were out of order as well as the virtual reality attraction. Floor was sticky and could benefit from another cleaner consistently walking around. Check in desk needed additional training. She was distracted by her own kids coming and going to the desk. Not sure it was worth the platinum price but the parent price was appreciated. It was a fine day at this establishment but could be an even better experience with a little more love and attention.






