Regina McGhee
It was my Granddaughter’s birthday she turned 5 today. My daughter did some research and after work we all gathered to go celebrate her. From the time we walked in until the time we left, it was a very lackluster experience. When we arrived inside there was a female and male hostess and host who never moved from behind the booth to help us. It’s a Tuesday evening and it didn’t appear to be busy. From the beginning they seemed to steer us upstairs although there seemed to be plenty of seating downstairs. We went upstairs where we were met with more indifference. The bartender literally stared at us but never asked us if we needed help. So did the waitresses. We had to ask to be seated and if they could put some tables together to accommodate us. The waitress seemed less than happy to help us (Love) but she did direct us to an area. There were 6 adults and 4 kids. My ex-husband was in the party and keep in mind this man has managed in the hospitality/restaurant industry since the 90s. He was so upset he refused to order food. We were literally about to leave but it’s 9pm a weeknight and getting the kids up to go find another place to eat wasn’t very appealing. So, we stayed reluctantly. As time went on, Love did make an attempt to warm up. But by this time my ex-husband was downstairs in the car waiting on us. No lie. The food came out hot, not good but not bad and bland. The food you can get over but the service was so horrible I’ll never dine there again. Maybe it was the kids but it doesn’t matter. It’s been a long time since we’ve had this horrible of an experience. We will not return and we will make sure our friends and family don’t either. My ex even went to speak with the manager Derrick where, shocker, he was met with even more indifference. As he made his case and voiced his concerns for the service or lack of we received, he stated Derrick simply continued folding silverware and took no action or offered any assistance. Needless to say what should have been a great evening to celebrate a 5 year old who thankfully doesn’t understand what happened to a pretty terrible experience where we stayed so we wouldn’t be inconvenienced. First and last time. Service still matters in 2025 folks.
