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Regina McGheevia Google

2 months ago

It was my Granddaughter’s birthday she turned 5 today. My daughter did some research and after work we all gathered to go celebrate her. From the time we walked in until the time we left, it was a very lackluster experience. When we arrived inside there was a female and male hostess and host who never moved from behind the booth to help us. It’s a Tuesday evening and it didn’t appear to be busy. From the beginning they seemed to steer us upstairs although there seemed to be plenty of seating downstairs. We went upstairs where we were met with more indifference. The bartender literally stared at us but never asked us if we needed help. So did the waitresses. We had to ask to be seated and if they could put some tables together to accommodate us. The waitress seemed less than happy to help us (Love) but she did direct us to an area. There were 6 adults and 4 kids. My ex-husband was in the party and keep in mind this man has managed in the hospitality/restaurant industry since the 90s. He was so upset he refused to order food. We were literally about to leave but it’s 9pm a weeknight and getting the kids up to go find another place to eat wasn’t very appealing. So, we stayed reluctantly. As time went on, Love did make an attempt to warm up. But by this time my ex-husband was downstairs in the car waiting on us. No lie. The food came out hot, not good but not bad and bland. The food you can get over but the service was so horrible I’ll never dine there again. Maybe it was the kids but it doesn’t matter. It’s been a long time since we’ve had this horrible of an experience. We will not return and we will make sure our friends and family don’t either. My ex even went to speak with the manager Derrick where, shocker, he was met with even more indifference. As he made his case and voiced his concerns for the service or lack of we received, he stated Derrick simply continued folding silverware and took no action or offered any assistance. Needless to say what should have been a great evening to celebrate a 5 year old who thankfully doesn’t understand what happened to a pretty terrible experience where we stayed so we wouldn’t be inconvenienced. First and last time. Service still matters in 2025 folks.

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Patrick Stephensonvia Google

3 months ago

Lovely atmosphere! The chip and dips alone are a great appetizer for free, and the waiters and waitresses always check up on the customers! Very well-mannered and would reccommend!

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Sokolov Alexeyvia Google

4 months ago

It pretended to be a Halloween party. We came there after 10pm. I was surprised that they still served food. We took shrimp salad, tacos, margaritas and mangorita (non alcohol one). We had a nice time there. After DJ left, we even could speak. Foods were nice, we liked it. They make a compliment with nachos and salsa. And all kids got sweets.

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Kim Billingsvia Google

8 months ago

Urban Rio in downtown Plano is a fantastic spot! We had the chicken and shrimp fajitas, and they came out sizzling and packed with flavor—perfectly grilled with fresh veggies, black beans, and rice on the side. The stuffed avocado was equally delicious, with layers of chicken tinga, beans, queso, pico and onion cloud. To top it all off, it was Beer-Rita happy hour! A margarita with a mini Corona was fun and refreshing—definitely a must-try! Everything was beautifully plated and full of flavor. Great atmosphere, friendly service, and food that hits the spot. We’ll definitely be back!

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Becca Mvia Google

about 1 year ago

Great lunch, brunch or dinner spot for Tex-Mex in historic downtown Plano. Downstairs has a good-sized waiting area adjacent to a bar. The dining area has table and booth seating. Upstairs has a larger bar plus indoor/outdoor tables (space was heated and enclosed for the winter weather). Both levels have plenty of mounted TVs. Service was great. Chips and salsa were tasty. I had the brisket tacos, (3 good-sized, delicious tacos) and a side of rice. My date ordered nachos. Portions were very generous.