Urbanex Pest Control

Asked to cancel my account multiple times, still charged even though service was not performed. Service still not canceled ask requested, terrible customer service. DO NOT DO BUSINESS HERE!

Aundrae paid excellent attention to detail. He was thorough in his application and demonstrated genuine commitment to providing top-notch service.

Kameron was great. Not only was he professional, he was extremely knowledgeable and helped to educate us. Would love for him to service our home again in the future. Thanks Kameron!

Earnest was very communicative, prompt, and professional. He provided excellent service! We have been customers for several years & every technician has been great.

What an absolute horrible experience with this company. We first were explained by a sales man the difference between them and the company we had. And they would go way over what our last company offered to the point of not even getting flys we should have known then. Just non stop excuses from issues with techs that come out and they are cycling them which is why things were missed, to “weak” spray to trying to learn our property up until almost a year we were told we think we have a game plan now to solve all these issues to mangers coming out with techs due to improper work it was a nightmare. They had to come back out almost every time for bugs in the home ant piles all around, hornets, spiders ect. We then got a tex to talk about our property we asked if and when we were out of contract we were told Well you are month to month now and from there we said great we want to cancel that’s We were told we needed to call to cancel this company apparently does not let you do terminate your contract in writing it’s all verbal? We called emailed texted and told techs that came out we would like to cancel. When talking to a rep they apparently couldn’t find the recorded conversation of the employee telling us we were month to month but if they came back out they would need to do a service and then we would have to call them to cancel again. We felt like it was just game after game. We were told an email would be sent of our contract to look over the email Had no attachments. The last service we had the tech told us don’t mow or run water for 2 weeks just to get perspective that was the 1st time we were ever told this for a year. We were also offered a cheaper rate if we stayed so apparently the work can be done cheaper so it felt great to know we were over paying for months on end. This was just our experience and for us it was very disappointing I wouldn’t have them service my home if they offered it for free at this point.

Answered all questions we need to know. Was fast working and got job done. Was safe when applying the chemicals. I finally got to see a pest control company doing what needed to be to be done!! Thanks for serving will continue you stay in contact