VEG ER for Pets

Absolutely blown away with the care me and my dog received here over the past 2 days. Came here as a referral from a different provider and ended up hospitalizing my dog overnight. The staff, especially Dr. Jemmott were patient, kind and thorough. They answered all my questions and made me feel like I understood a really stressful and scary situation with my dog who had fluid in his lungs. Despite being an emergency vet, it was an extremely calm environment which was so helpful to me and my dog as well. I overheard some of the convos with other pets and the bedside manner was compassionate, patient and really tried to educate all owners. She sent me texts throughout the night with updates which put me at ease. The open door policy is incredible. The next day I was able to visit my pup with a different doctor, Dr. Imma on call. She was similarly kind, patient and thorough with all her explanations, updates and answers to my questions. When I left temporarily to run some errands, she let me know my dog was distressed and asked me to come back if possible to help him calm down. I really appreciated the team’s attentiveness to my dog’s behavior. I ended up having to come back one more time for a symptom check back with Dr. Jemmott whose calm demeanor and reassurance put my mind at ease. I cannot recommend VEG ER enough. They will be my go-to from now on!!!

I will never forget Dr. Dane. Our dog had been kicked by a horse, his jaw broken, the situation terrifying and urgent. I was out of town, shaken, helpless, trying to make impossible decisions from afar. Dr. Dane was someone I had never met before, recommended to us in an emergency, and yet she showed up as if she had known us and our dog for years. She stayed hours past when she was supposed to leave, nearly three hours, without rushing us once. She sat with us. She explained and re-explained every option with patience and clarity, never making us feel slow, overwhelmed, or foolish for needing things said again. She spent hours on the phone tracking down the right surgeon for emergency dental surgery, advocating tirelessly for our boy as if he were her own. This was a foster-to-adopt situation, which made ownership complicated and paperwork messy. Dr. Dane didn’t flinch. She worked with us through every layer of complexity, never treating us like a burden or an inconvenience. She met us where we were, emotionally, logistically, financially. What moved me most was her integrity. She went out of her way to minimize emergency vet fees wherever possible, while also being clear and straightforward on what he needed, so that our limited funds could go toward the orthopedic surgery our dog would need next. That kind of care, the kind that considers the whole picture, not just the moment, feels rare. In one of the most difficult, frightening moments of my life as a pet parent, Dr. Dane was steady, kind, brilliant, and deeply human. Her compassion changed the entire experience for us. I am profoundly grateful for her time, her expertise, and her heart. If you ever find yourself in an emergency and see Dr. Dane’s name, know this: you and your animal are in the hands of someone who goes far beyond what is required. Someone who stays. Someone who cares. Thank you will never feel like enough, but it is offered with my whole heart.

When I searched for an emergency vet on Google on a Sunday evening, I had no idea what we would end up with. From the second we walked into VEG, our beloved Lucky was seen immediately and our concerns were taken seriously. The open concept of this ER is refreshing and comforting. The Veterinarian, vet techs and nurses were all very knowledgeable and reassuring in our time of need. Ultimately, when it came down to a final decision for our sweet baby, they worked with us on a plan to make her as comfortable as possible to get her home. They offered resources/services to help us with the next step. Lucky crossed the rainbow bridge this morning with a full belly, snuggled up on the couch, wrapped in the arms of her favorite person. Thank you VEG for being there for us when we needed you and helping us with this sudden transition.

Super caring team. They treated my timid girl so well, she got comfortable quickly and wasn't nearly as terrified as I expected. Everyone reassured me and explained every process to me in simple terms, and I even got some fun facts about kitten anatomy! I called after with a care question and they gave me helpful ideas and reassured me again. I was also speedily refunded for the items/procedures that didn't end up happening. Got pretty busy around the middle of the day, but I think it's really worth a visit. The team is so trustworthy, gentle, and enthusiastic about vet care.

I can’t say enough good things about my experience with VEG Arboretum! This was my first time having to take my dog Leo in with an emergent situation and as you can imagine, stress and emotions were high. As I was leaving my normal vets office to drive over there I called them and they told me they would have a room ready and waiting for him and reassured me. When I arrived, the staff was so kind and comforting and made sure that we had everything we needed to be comfortable. Dr Pearson was so thorough in her assessment and explanations of the situation and presented the different treatment options and cost breakdowns so there was transparency throughout the whole process. During his procedure, she was meticulous and even had other members of the staff verify that all foreign material had been cleared out. The nurses/techs were also amazing. They showed so much love to my boy and encouragement to myself. Even the staff that wasn’t directly responsible for Leo’s care were available to provide support as needed. The teamwork, dedication and compassion of this staff is unmatched. Hopefully we will not have to have too many more emergency visits in his life, but if we do we will definitely return to VEG Arboretum!