Veterinary Care Center

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Katie Gomez

via Google

I came to this clinic during one of the most difficult moments a pet owner can face to discuss euthanasia for my 13-year-old dog, who is suffering and can barely walk. For transparency, dogs are weighed and evaluated first, and if they are over a certain weight, the cost increases. Euthanasia is not guaranteed and is at the veterinarian’s discretion, which I understand. What made this experience extremely upsetting was the lack of compassion and professionalism shown. Despite clearly explaining my dog’s condition, I was repeatedly pressured to try medications after I had already said no. Dr. Sherman stated that my request for euthanasia was “out of convenience” and described it as controversial, which was incredibly hurtful given my dog’s age and declining quality of life. Dr. Sherman mentioned that there was a list of other clinics that provide euthanasia services. However, when I asked the front desk for this list, they refused to provide it. Instead, staff discussed my situation openly at the front desk, within earshot. I heard staff members talking about my request and making judgmental comments implying that I had decided to put my dog down without trying anything. One front desk staff member even suggested, in a dismissive tone, that I could surrender my dog to a shelter if I wanted him euthanized. Being spoken to this way while dealing with an elderly, suffering pet was completely inappropriate and deeply upsetting. While Dr. Sherman ultimately declined to perform the euthanasia which I respect the way the situation was handled lacked empathy, privacy, and basic respect. No pet owner should be made to feel judged or shamed during such a painful decision. The exam fee was $85. If you are seeking compassionate end-of-life care, I recommend looking elsewhere. I personally had a much better experience with Honor Pet. I hope this clinic takes this feedback seriously and improves staff professionalism and empathy, especially during end-of-life situations.

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a lonely Hyena

via Google

very good people working here, understanding and empathetic. reasonable pricing too. i recommend coming here if you have a cat or dog, tho im not sure if they care for other animals

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Magda

via Google

They took very good care of my cats. Not all vets look at cats properly, but they do! They also got me in quickly without an appointment. Vet took their time explaining to me what was going on, and even called a few days later to check in. Clinic is affordable and they have a huge parking lot & waiting room.

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Aaron Freshour

via Google

Had a stellar referral and it was fine. Then seemed to spiral as doctors didn’t read the extensive notes and medical records and ended up doing tests that had already been done and wanted an ultrasound sound where they somehow cut my cats nipples causing to to be bleeding all night. The front desk is rad and in it but some of the assistants to the docs aren’t very careful especially with anxious cats.

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Shea Smelser

via Google

I visited the Veterinary Care Center a couple of weeks ago for my 4 year old cat after he started peeing blood. It’s been a couple of weeks and while he is still having issues, I have felt so supported by every single vet, nurse, and staff member that I have interacted with. Dr Rachel Brownell is our vet and she has been very promptly answering all of my questions via email, which has been so helpful as we navigate his care. She was very sweet and thorough when we were in office for the exam as well. I would also say their prices are super reasonable, especially for the care we have been receiving. The front desk staff are quick to answer questions and walk me through new meds. Overall I am so happy and they have a customer for life, would recommend this place to anyone. Thank you!!