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kim Murrayvia Google

about 1 month ago

During a very worrisome time with our cat Max, the vet he saw and her support in Edinburgh were kind, caring, understanding and explained everything in a easy to understand way. They took great care of him and made sure a plan was in place to support him and I should he deteriorate again after I took him home. It is expensive but I was well aware of this beforehand, he has pet insurance for this reason. The staff understood that the financial implications add to the stress and we're great at explaining treatment options along with the financial implications without any pressure. He was in safe, experienced hands and fingers crossed is back to his wonderful self since they treated him.

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Craig Dvia Google

about 1 month ago

Had to take my golden retriever last night due to a sudden urine infection. Sample tested, medicine given and on my way , all very quick and efficiently. Dog doing well now. Thanks very much.

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kgvia Google

about 2 months ago

Called about my cat because he had diarrhoea but no other symptoms at all. Very hydrated, eating well, cuddly and comfortable as usual but wanted to phone just to be safe. It was new year’s eve at 6pm ish, so our usual vets was closed and not taking any calls. The receptionist was rude and fear mongering. she recommended Arlo get seen immediately despite being completely fine other than diarrhoea. I told her he’s a very anxious cat and bringing him in might just make him worse, she had none of it and firmly suggested we get him in immediately for examination. I was honest and mentioned we didn’t have a way of bringing him in, she was dismissive and suggested getting a taxi. A consultation alone was expensive, nevermind medication they might prescribe, a taxi on top of that is just not something we could afford, she was completely dismissive of this. I told her I would discuss this and call back ans she was quite rude about this and seemingly disapproved. We then managed to get a call back from our usual vets which was reassuring, and they reassured us completely that for an anxious cat this can sometimes be normal and the fact he had no other symptoms they weren’t worried at all and unless he started throwing up or had excessive diarrhoea there was nothing to worry about. This was the complete opposite of what this vet said and I believe it is purely due to being so money focused having read other reviews. Two days later Arlo was back to his normal self completely. This vets caused so much unnecessary worry for our family and they did not have any sympathy for our situation or even for little anxious Arlo, which i’m sure now would have been terrified going to a new place for no reason at all. Having read other reviews regarding money grabbing and general negligence, I would never ever take any of my pets here and i’d suggest you do the same.

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Joanna Croziervia Google

4 months ago

Sadly my experience was not positive with Vets Now - my cat Austin Daniel was placed in their care by lovely people who found him in a terrible state. Vets now managed to email me after scanning his chip which I’m truly grateful for hence we liaised about the best option due to the eye watering charges they demand. Ultimately they put him on fluids administered pain meds but everything was strictly about money indeed they’d have let him die in their care if I genuinely could not have come up with funds. Ultimately I went in a taxi next morning to transfer him to local private vet - was traumatised yet their main priority was immediate text to warn me I must fill in an insurance form & that they’d be charging for admin fees. The feeling I got was they are purely driven by money (I understand that to an extent) but charged £1200 for a single night & that didn’t include essential blood tests. Subsequently my I took my cat (canula still in leg) to Dundas vets who were wonderful not going on about money all the time whilst a person is devastated about their injured animal. This image of Austin is from Dundas Street Vets who fitted an NG feeding tube as he couldn't eat. Vets Now would probably have charged a couple of grand for this necessary intervention. Subsequently my cat has tragically died but that’s after 5 days of Dundas private vet trying to save him. Vets Now are disgraceful & purely cash driven they do not care I will be reporting them to Ombudsman when I've got the energy. Ultimately Austin has undergone a post mortem indeed he was bleeding out internally Vets Now had called to warn the price of a free fluid abdominal scan which they subsequently stated was fine. I believe that my boy would be alive today if they had been helpful & decent. Please do NOT take your animal to this service🥲

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Holly Laingvia Google

7 months ago

We took our kitten Nimbus into Vets now on 24th June as an emergency as she was extremely lethargic, had no appetite, wouldn’t drink and became very withdrawn. Her temperature was taken (40°C) and an injection given to bring this down. We were then sent home and told to come back if things didn’t get better. However we were charged £400 for this visit which in no way reflects the care she received as all she got was the injection. In the days following, her mood improved, but she started losing patches of fur. We put this down to stress initially as this is a common symptom of stress. However, over the week that followed, she started to deteriorate again and while losing yet more patches of fur, this time in much larger chunks. We ended up at Vets Specialist Scotland where she spent 4 days in their care to determine what was causing her issues. They concluded that a bacteria which should not be present, was in fact not only under her skin but also within the layers of muscle. This bacteria was causing necrosis of cells, and also making her very ill. The vet concluded that this could only happen when the skin experiences trauma which breaks the skin. In this case, as a fully indoor cat and the timing of the occurrence, this was caused by a poor injection method while at Vets Now. As of now, poor Nimbus has been left with huge scars, open wounds and a back with no hair. The prognosis is that she will likely be left with no hair in the affected areas. To say that I am disappointed would be an understatement. I am devastated that this has happened to a kitten who wasn’t even 6 months old at the time and to have been ripped off in the manner we were is completely unjustified and unacceptable.