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Heather Volantevia Google

4 months ago

This review is to state my concern about doing business with or receiving services at Vitality Med Spa. It's unfortunate that I must write this review. I used to go here for years until my favorite nurse left their practice. Today, after calling in to book a consultation, I spent over an hour completing their medical history form online. After completing this history, I discovered on a separate form that Vitality charges a fee if you do not end up purchasing products. While this is not unreasonable, it is Discourteous for Vitality to not transparently inform their prospects up front, so I called and stated my concern. The employee did not apologize and said clients can discover this information in the forms. (Does everyone read every line of every form they complete for medical offices?!) I suggested that it would be fairer and more respectful to their prospects to be transparent about fees up front so that no one's time is wasted. She argued with me and showed no understanding of my concern; the aggressiveness surprised me and I immediately felt that something here was very wrong. I said that if Vitality doesn't respect my time then I can't make them, and then I cancelled the appointment. This conduct by Vitality is a Deceptive Marketing Tactic where Seller makes an attractive initial offer, Buyer expresses interest, Seller then delays vital information while the Buyer makes an investment of time and resources, Buyer then discovers the vital information yet feels pressure to move forward because of their time & resource investment in spite of the distrust which has been fostered by the seller's tactic. The combination of the tactic together with the employee's unapologetic defense of the tactic and failure to acknowledge its impact on me, made it clear that I should not trust doing business with Vitality, much less trust them to provide medical services. As the saying goes, "If you can't trust a person in small things, you cannot trust them with big things."

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Christinevia Google

over 6 years ago

Very knowledgeable staff and practitioners that truly care about their patients well being! Great treatment options and plans are offered for my personalized balance and stamina regimen. I truly feel I receive the best quality products and services each and every visit.

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Lindsey Harounvia Google

about 7 years ago

All of these reviews are from months to years ago. New owners cleaned house. No one still works there. Used to be a family but not anymore. They are extremely rude on the phone and it doesn't get better in person. Don't bother with prescriptions, the staff probably won't even let the doctor know you need one. The tension you have just walking in is enough to not go back. They had good prices but now they are just looking to make money. I wouldn't go back to vitality med spa if my life depended on it. Which is sad, because I used to feel at home there. There are too many med spas in the area to choose this one. Save your money and go anywhere else!

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Laura Joyner, Coldwell Banker Realtyvia Google

over 9 years ago

The staff at the Vitality Med Spa is wonderful. They are both friendly and efficient. There is a caring attitude and they are actually listening to what brings you to the clinic, in the first place. I get regular vitamin shots as well as hormone replacement pellets. They are very holistic and extremely reasonable.

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Cris Lvia Google

over 9 years ago

This is the first time I've been here. I wanted to start taking B complex shots. The nurse was really informative and ended up getting a combo of B12 and B complex shots to meet my goals. She also told me about specials they have for these shots and the Wellness program which will save me money in the long run. All the staff there were very attentive and answered my questions. I will be returning next week for another shot.