Karla Rhodes
Very Disappointing Experience Poor Communication, Surprise Color, and Higher Charges I scheduled my appointment ahead of time because I had plans that day. Unfortunately, the experience was extremely frustrating due to poor communication. My hair was dyed twice because the stylist did not explain the process clearly or confirm the color with me beforehand. I specifically asked what the process would be, and she told me she would talk to me before applying the color so we could decide on a shade together. That never happened, and I ended up with a surprise color that I did not request. Later, another staff member stepped in and took over. She actually communicated with me about the color she planned to use, which is what should have happened from the beginning. I was also quoted one price but ended up paying more than expected, and I still did not receive the result I originally wanted. Being charged more than quoted while also leaving with an unsatisfactory result is unacceptable. Overall, this was a very disappointing experience due to lack of communication, unexpected charges, and not receiving the service I requested. I hope the business improves communication and pricing transparency for future clients. Amber was my stylist.
