C

Christopher Assadvia Google

3 months ago

I tried returning four brand new, unmounted Cooper tires to the Auto Care Center at this location with my receipt and under the 30 days allowed for returns.The manager in charge straight up refused to take them stating that he didn’t carry this brand or model which turned out to be a lie. He didn’t expect to be called out and instead of taking them back, became irate and confrontational. So much for Walmart Customer Service. Obviously I’m disappointed I could not return tires I no longer need but I’m more disappointed a Walmart manager felt the need to assume I’m an idiot and lie to my face. Shameless.

R

Rei Rogersvia Google

4 months ago

Very rude. I pulled up, needing to have my tire pressure checked and air in my tires. The associate, a native man, walked up to my car, asked me what I needed. I explained what I needed done and he interrupted me, basically telling me to shut up, "air, one word, you need air in your tires". Proceeded to do a half ass job and didn't even tell me if he was finished or if anything was okay and walked off. Don't come here.

M

Matteo Isquierdovia Google

6 months ago

I arrived at 4pm to get a replacement battery and have it installed. They said maybe about an 1hr to 1.5hrs. It wasn't until 6:22pm that they even started on my car. And then from there I don't think I finally left until Maybe around 7pm when they were closing. Seriously almost 3hrs to replace and install my battery. I was even talking to other guests and they said they were waiting about 3hrs. And even said last time they came here with an appointment and for an oil change and that was about 2hrs after their appointment. I really don't think they know how to efficiently maximize their time. After looking at other reviews, it looks like this is a common experience here. Takes hours to get the simplest of things done. I should have just asked if I could use their tools (doubt they would let me)and I would have done it faster myself.

A

Amber Spellmanvia Google

7 months ago

Service has greatly improved since my last visit. I bought a couple new tires for my car and I scheduled an oil change for the same hour block on the Walmart App. The app said the tires would fit my car but when I arrived at the auto center, the gentleman checking in my car noticed they were the wrong size. Fortunately they had some of the correct size tires in stock and I was able to purchase them and pay a new service fee in store. My online tire order has to be cancelled by chatting with an agent on the app. While the auto center did manage to change all of my tires and also give me the oil change for my double booking, I do not recommend double scheduling these services.

C

Crystal Pistolvia Google

10 months ago

I know how Albuquerque can be I get we are living in angry times. But you never expect to be treated like you’re dealing with a weed dealer from the 90’s or something when you literally just pull into the auto department wanting to purchase a battery for your car When the battery craps out. When I first pulled in, I was told it would be 90 minutes max. And that was literally to hook it up to a larger machine rather than a smaller one? 90 minutes later, they decide to tell me oh you’re Order was canceled like 10 minutes after pulling in. Then tell me, why am I still waiting in the waiting room you told me to wait in? And why could you not find me there to tell me this issue as soon as it arose? Long story short, I was being cussed out by a mechanic because apparently I should’ve just known it was ready, And by ready, I don’t mean fixed and ready. No I still had all the same issues I pulled up in the only difference being 90 minutes of my life was wasted, and I still had to drive with a life-threatening vehicle Somewhere else because they refuse to sell me a battery for whatever reason? Just don’t trust that your vehicle is actually gonna get fixed when you pull into this auto department. Don’t feel relieved that “my car made it!” Because you might as well be just broke down in the middle of the road With the help you’re gonna receive.