Waterway Carwash

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Ashley Willettvia Google

14 days ago

The worst car wash I have ever had I paid for an interior clean and there was absolutely nothing touched inside of my car worth $32 I ever spent. Do not go there if you really want your car clean. They did not take out any trash nothing

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Jacqueline Barnabasvia Google

21 days ago

I paid $58 to have my car washed inside and out including $8 extra to have my cargo area cleaned. My car was not cleaned well on the inside at all. They completely missed vacuuming, the backseat and all of the floor mats. Also a comb and brush that I know was in my car before I got out at the cat wash ended up missing. I do not believe it was stolen. I believe it was just carelessly dropped out of the car or put in the trash. The cargo area that I paid additional money to have cleaned still has dust and debris in it. My car was not fully cleaned on the outside either. When I left the attendant did tell me that I could drive through again and wait another 30 minutes to have the outside cleaned again, but I did not have time for that by the time they said my car was ready. By then I had to leave for an appointment and I did not see how dirty the inside of the car still was until I had driven away and got into my next destination. I want to go to the car wash because it is close to my house but paying $58 for a wash that was not as good as what I’ve could’ve done at the automatic car wash at the gas station for $10 was disappointing.

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Stephanie Flintvia Google

3 months ago

I used to have a full membership here but canceled because the quality never improved. No matter how much I paid—interior or exterior—the car was never fully cleaned. I always had to point out missed areas that should have been obvious. Management doesn’t seem to inspect the work, and there’s little attention to detail. For the price, the service simply isn’t worth it. There are many other car washes in Denver that deliver far better results for less.

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Andrea Sandersvia Google

5 months ago

I am simply blown away at how poor my experience was. I paid for the most expensive package for interior and exterior minus the trunk. I wash my car weekly at a wash in Lakewood so I'm no stranger to full service car washes. I have 3 kids. There's trash in the car. But not like so much trash you can't see the floor. Once I got through the exterior clean and pulled in to the interior clean area nobody was there to direct me where to go. I just got out and sat in the grass I watched for almost 10 minutes the staff looking in my car and grabbing more people to look. Then eventually the manager (assumed) comes over. He looks then walks away. I think he's looking for me. So I get up and head to the car. A few people flag him down to motion I'm by the vehicle. He comes and tells me I have to remove all the trash "especially since there's food stuff" and he doesn't want to "endanger the health" of his staff. You guys. There are no molded or smashed macaroni and cheese in the rugs. Ok whatever. It would be dope if there was a sign in the beginning that maybe said "hey we won't remove any trash so do that here." Either way I wouldn't have paid what I did if I had known that. Then they clean the inside and he waves me over that it's done. No inspection with me like others got or anything. Just waved me over and before my fat ass was off the ground he was walking away. Then I look inside and there's still crumbs everywhere and areas in the seats and center console that need to be cleaned. I get out and let someone know and she said "some things just don't come out." These are not set in stains. Attaching a few photos to show the carelessness. Maybe I have high expectations for minimally wanting the carpets and seats properly vacuumed. I should've asked for a partial refund, but I had to leave and get my kid and was running behind. Wish I would've noticed the star rating before I wasted my money 😭

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Cvia Google

5 months ago

I’m in town for the holiday weekend and I wanted to treat my parents to a clean car so I brought it to this Waterway. Two days later, I’m on my way to the airport to leave town. The wheels, tires, and exterior looks still looks really good, especially with all the rain in town from yesterday. The interior does not. There’s still dust and debris on the dash from before I brought the car in. The interior windshield has more streaks than it did before I brought it in. The smudges on the touchscreen and console controls are still there from before I brought the car in. I had to wipe those smudges off myself along with the center console. The vacuuming of the interior looks like a six-year-old did it with the best intentions. I expected more, but that was my fault. I will make sure that I not go to this location or any Waterway again when I’m back in town. The only advantage that they have over other car washes that they’re open later and I was the only reason I went there in the first place. I know they have their rain policy, but is this isn’t about that. I also paid additional to have the trunk vacuumed, but that did not happen at all. Even though it was drizzling rain during the wash, that has nothing to do with the lack of cleanliness on the inside of the car. My parents car is a 2018 Hyundai Sonata and while it is not as nice as half of the vehicles that go to that specific location, it is a car, I’m a paying customer, and it deserves at least a $30 effort if I’m paying for a $60 service.