west elm

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Irene Miyasakivia Google

3 months ago

Please don’t buy anything from west elm, I bought a couch it was delivered about 3 months ago and the seem has ripped, I was just informed that they don’t have any warranty on anything they sell. Very disappointing, they have horrible customer service, take your money somewhere else. If a couch doesn’t last 3 months that speaks volumes to the furnitures quality. I will never be buying anything from this store ever again. Go to RH they stand behind all the furniture they sell. I had to give it one star for the review to be able to post. But I would not give them any stars

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Marc Brownvia Google

3 months ago

Sofa cushions ripped and seams split after just 2½ years of normal use. West Elm doesn’t sell replacement covers, so the whole sofa is basically ruined. Looks great at first, but poor long-term quality for the cost.

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Baldev S Randhawavia Google

4 months ago

I am very disappointed with this company’s service. When I placed my order online, there was no information about the delivery date. After completing the purchase, I later found out that the delivery would take almost four months. When I contacted the company to cancel the order, they refused, saying they had already issued a purchase order. This is unfair to customers because the delivery delay was not clearly mentioned before purchase. I am now filing a dispute with my credit card company. I would not recommend ordering from this company unless they improve their transparency and customer service.

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Ella Ketchumvia Google

over 1 year ago

Cool store but it was hot out (90s) and their air conditioner was on and the doors were wide open letting all the cold air out. This is very unsustainable and terrible for energy efficiency and the planet. Close the doors!

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Emad Jvia Google

about 3 years ago

I would've given zero star if there had been such an option. I should say tho this low rating is for West Elm and not for the store employee who we worked with. She was very nice person and helpful and actually helped us with the design and choices. However, once you place your order, you are on your own. It seems like a high end furniture company but this was our WORST experience ever! Let me put it this way, good luck finding and scheduling delivery of your furniture after you place the order. You must call Ryder company to schedule the delivery and I say again good luck with that! We placed the order back in April 2022 and after several days and hours of being on hold with Ryder they finally delivered the furniture SIX months after the purchase. HOWEVER, the furniture was not complete, from a 5-piece set, two pieces were missing, one piece had missing legs (and Ryder staff didn't know where they are!), and the rest had finger prints on them and dirty! WHITE GLOVE DELIVERY IS A LIE! Don't pay for that! We paid $300 for it and Just see the pictures of delivered items! The Ryder installers installed the remaining parts wrong and put a hole in our brand new flooring while drilling the legs! They literally left in such a rush and left us in shock! Again after days and hours of phone calls (during work day hours) they finally promised to place a replacement order which was finally delivered in December (After hours and hours of calls and being on hold with Ryder) and guess what! THE NEW SET HAD MISSING LEGS AGAIN! To cut the story short, the delivery person was able to mix and match and remove legs from the previously delivered furniture and put it on the new one and finally make a complete set! If I had known this level of incompetency I would've saved my time, energy and money and shopped at a different store. I purchased my other furniture from Restoration Hardware and was super happy with that, everything went smoothly from purchasing to delivery and installation, they are the real professionals! Even telling this story and remembering all that pain is still like a nightmare! Very very disappointing