Wholesale Woodfloor Warehouse

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Deevia Google

over 1 year ago

Firstly the worker at the counter has a slight attitude. Customer service was trash. We had some wood flooring we picked up for a client and the color was slightly mismatched. So we needed to return it or replace it either would’ve worked for us. The receipt clearly states there is no returns on moldings, special orders or special buys. This floor was none of the above. They denied the refund and we asked for a replacement for a specific color. All they stated was whatever we have in stock we can replace with otherwise sorry. They didn’t care at all and were almost happy to cheat us out. We’re contractors so it’s no big deal we will eventually have another job we could use the wood flooring on but this was a first for me and I will never be returning here again. I have never had this issue with anyone of my vendors and I would advise you to just go to the flooring store next door to them. They were a lot friendlier and had 5 star customer service. Too bad they lost out on upwards of 350k of revenue from us (yearly) if all they did was have a bit of honor but hey some people don’t mind screwing others over. Penny wise pound foolish. Keep it going. Your business won’t last too long this way. Just to make clear I posted a picture of the receipt stating their return policy and this was not a special order. Don’t buy here just go next door. I’ll save you the grimness and rudeness.

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Alexander Acostavia Google

over 3 years ago

Nice floors but they don't allow returns. I had several left over boxes of some laminate flooring and they refused to take them back. Sometimes it's easier to shop at the home improvement stores that allow you yo return stuff. Won't be recommending this store to my homeowner friends.

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Cindy Simpsonvia Google

almost 5 years ago

We got the wood we wanted and it was about $2.00 a sq. ft. cheaper than other places. Robert was easy to work with and his installers were on time, hard workers, and did a great job. Andres and Luis took the shortest lunch and worked all day. So glad we found this place. Highly recommend them.

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James Nakamotovia Google

over 7 years ago

Rob was very helpful to us in choosing a floor. We had shopped around quite a bit before stopping here, so we were pretty familiar with pricing. Rob didn't play any games, and gave us his best price right out of the gate. We got a great product at a great price and couldn't be happier. The installer that he recommended did an awesome job as well.

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Si Kayvia Google

over 7 years ago

Beautiful floors! I was on the hunt for the right wood flooring for about three months. I found this place via their reviews online and decided to pop in. Upon entering the showroom I found the floor I wanted instantly, yes it was love at first sight. Robert, who helped me with all of my questions, is extremely knowledgeable about the various products offered in the store. This was reassuring as the sales reps in many other places I went to prior, drew a blank when I asked some pretty straight forward questions. The quality of the floor I purchased and the price couldn’t be matched anywhere else. Also, Robert referred me to a fantastic installer! My family and I are ecstatic about our gorgeous new floors! Check this place out, you won’t be sorry.