Brennigan Collins
We initially booked based off of a recommendation. Our wedding was November of 2025 (I'm behind on reviews) and a couple weeks before our wedding, we started running into a lot of issues with the owner, Brian. He had sent a text asking us to pay by venmo or paypal to avoid fees from the contract website. We didn't respond right away so we could talk about it as a couple. It was late in the evening a couple of days later when we decided we wanted to move forward with payment through the contract as it felt more secure. We made the payment with plans to text Brian the next morning. Within hours of us making this payment, he sent us a refund (without telling us) and resent his text asking for venmo. Once my husband was able to respond, he let Brian know we wanted to pay through the contract. He was very insistent on other payment methods. He explained he got a loan through HoneyBook but didn't' realize how much was going to be taken from client payments (not our problem). We stated multiple times that we weren't comfortable with it and wanted to continue using the contract. He was very pushy and wouldn't let it go. We asked for a new contract stating that payment can be made outside of HoneyBook (such as venmo or paypal). We eventually agreed to cash on the day of our wedding, but it still felt very uncomfortable for us. We ultimately decided to cancel with him as all trust was lost. In return, he sent a recent positive review and my husband responded with a recent negative review once again asking to cancel. We finally received the cancellation notice after too much back and forth. Not the stress a couple needs days before a wedding. Horrible customer service overall
