V
via Google
Victor Zavala
· 7 months ago
I received a high-end coffee machine from Williams Sonoma as a gift, valued at $1,200. Initially, I exchanged it due to some dissatisfaction, hoping to find a better fit. Unfortunately, the replacement model was too noisy for my liking. When I returned to the store to explore other options, the employee informed me that he wouldn’t sell me another machine because these expensive machines cost the store money and go to waste. He also suggested that I go to another store to find a better fit. I pointed out that this is precisely why they have a return policy, but the response still felt dismissive. Overall, I’m disappointed with the experience and hope the store can improve the way some employees interact with customers.
