Willow Loft and Spa

I had a hybrid full set with Tracy Smith yesterday that only took an hour—a major red flag for a $165 service. By the time I got home, lashes were falling out in clumps. When I reached out to Tracy, she claimed my natural lashes were "weak and brittle." As a professional, it was her responsibility to inform me of this during the consultation before taking my money and proceeding with a service that wouldn't hold. Most importantly, I am a cancer survivor. My lashes are in a delicate state because of what my body has been through. To have a professional ignore the condition of my lashes, rush through the application, and then blame my health history after the fact is beyond unprofessional—it’s predatory. I paid for expertise and honesty, not a rushed job that left me with gaps and 20+ fallen lashes within hours. Instead of offering a fix, she told me to find a new tech. I am demanding a full refund for this subpar service and the dismissive, insensitive response I’m calling the state

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Lauren

via Google

Tracy was able to see me on short notice for a lash fill and she was incredible! My original lashes are from another lash artist but I was in town and need of a fill before an event and am thankful I found Willow Loft. I know some lash techs can be hesitant to touch lashes they didn’t place originally, but this wasn’t the case here and I felt very welcomed. Tracy was meticulous, her space was clean and comfortable, and the pricing was reasonable. If you’re looking for a lash tech l, def check out Willow loft and spa:)

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Tamara King

via Google

I got my lashes done for the first time and I ADORE them!!! Tracy is amazing! Highly recommend!!

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Kaylee Parker

via Google

I’ve been getting my eyelashes & brows tinted and laminated done bye Tracy for 7 months now and every time it’s a great experience. All the girls are very welcoming. You’re greeted with a smile from the beginning. It’s very clear everything is clean before starting. I’ve never had any issues during my appointments. Tracy’s work is literally the best. I always get asked where I go and recommend her! It’s so nice to see a small business thrive!!

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Rachel Silver

via Google

I have been getting lash extensions for 4 years now. Tracy is by far the best lash tech I have ever been to. From speed to retention to aftercare it’s all amazing. I love that Willow offers so many other things too so it can be kind of a one stop self-care shop. I’ve never had any issues here or with the lashes she’s done for me and I get compliments on them CONSTANTLY. Not to mention everything is fairly priced and everyone that works there is so nice!! I literally can’t recommend them enough!!!

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McKenzie Martinez

via Google

I’ve been going to Tracy for extensions for a few months now and I’m totally obsessed! She’s such a kind hearted and genuine person and she always make you feel right at home every appointment. Her salon was so clean and cute and it was the perfect temperature! I’ve never had any issues and she’s always been so informative and kind about educating me and others on proper career extensions. Would 10000000000000000% recommend her or her salon for any service offered here!