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Catherine Dominicvia Google

2 months ago

This place has wonderful people behind its doors. I always leave feeling refreshed and in a state of deep relaxation. Amber is a phenomenal esthetician and has had my skin glowing postpartum! If you’re looking for a great massage that really gets into deep muscle tension Nikki is an amazing choice. She is effectively attentive to areas of special need and so kind to your preferences. I can’t say enough great things about the atmosphere and overall satisfaction of service here!

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Emma Rose Shulmanvia Google

3 months ago

I scheduled a pedicure and paid a holding fee of $35. I later realized that looking at the site, most of the holding fees are half of the service cost, so I honestly do not know which pedicure I would have booked given this information. I scheduled it for what I thought was 10:30. Someone called me at 10:06 and I was able to get there around 10:22, and was seated in the pedicure chair at 10:24. Somehow the front desk person knew I had booked a pedicure but the nail tech thought it was a manicure. When I walked in, he told me I could reschedule or I could receive half the service with the amount of time that they had available. I assumed this meant half the cost as well, so I opted to stay instead of rescheduling (because I was 9 months pregnant, and was not sure when I may be able to come back). I told the nail tech when I sat down to just not do any polish and focus on the other parts (removing nail polish and cuticles, massage, etc.) She finished at 10:50, the exact time it was scheduled to end. I felt rushed, which is somewhat understandable. The other issue was that my nails were completely jagged and hardly anything else was done besides a quick massage and trimming them. When I went up to pay, the girl at the desk said that I needed to pay the full amount which was suddenly $87. I was confused because I had already paid $35, and the first guy told me I could have half the service- I figured that didn’t mean paying full price. If I was going to pay that it would have cost me $122, and any tip they would have expected me to leave. I explained the situation, and only after telling her a number of times what was previously said to me did she ask me “do you want me to comp it?” I obviously replied yes. When the updated price came on the screen, it said $60. Previously she said $30. I asked her and magically it was $30 total. So, I ended up paying $65 for a 25 minute pedicure in which I had no polish or assistance getting in and out of my chair (9 months pregnant and all) When I wrote to them to explain, they offered me a free pedicure. I went with my husband and new baby so they could sit and wait for me, and they told us we would be unable to have the baby in the spa. Not even in the entrance. I decided to leave. Don’t be so uppity that you can’t accommodate your customers.

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Paula Balish-Kirklandvia Google

3 months ago

From the moment I walked through those rich, wooden doors I forgot about everything else, stress, tension, worry. It just disappeared. Dean and Amber were five star professionals. The deep tissue massage, the hydra glacial facial, both were nothing less than amazing.

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Summa Simmonsvia Google

3 months ago

I booked a Swedish massage today and it was exactly what I needed. My therapist was incredible. He immediately identified my problem areas and worked them out with so much skill and care. I walked in tense and sore and walked out feeling lighter, looser, and honestly relieved. My only regret was booking last minute, because I could only get a 50-minute session instead of the 80-minute one I really wanted. It was that good. The facility also surprised me in the best way. Even though it’s located in an outdoor mall, the space is well appointed, comfortable, and thoughtfully designed. The quiet room and lounge area were relaxing and gave me a moment to reset before and after my session. This was a well-needed experience and I will definitely be back.

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Gina Callendervia Google

6 months ago

I had a fantastic pedicure per usual! Rosie has a very gentle touch via a strong hand. The attentiveness of all the staff is outstanding. I always feel special when I visit this spa!