D

David Colevia Google

about 2 months ago

My dogs have been going to Wuf Spa for 7 years. I just boarded them for NYE. I have four dogs and they love it at Wuf Spa. I had the staff give them bath and they came home clean and refreshed. I am always pleased with the staff and their loyalty for my dogs. Great job again Wuf Spa!!

D

Dodie Gibsonvia Google

3 months ago

Wuf Pet Resort & Spa were amazing with my older mix breed small dog. They watched him several times while I went on cruises and their care was flawless. My pup Dink remembered the staff and went to them willingly. That is a lot for my "one person" dog. The staff went above and beyond even sending me pics of him to keep my mind at ease. My pup just passed this weekend and I called to cancel his reservation and the staff again were so understanding and sweet. He remembered Dink and he had lovely things to say about him. These are real people who love animals. I highly recommend them.

S

Sabrina Cruzvia Google

5 months ago

I have always took my dogs to this place. I took them back for a mini vacation and got them the penthouse so I can check on my fur babies. I had been checking on my pets the whole time . The guy with long hair was taunting the dogs . The girl in the orange shirt was taking selfies and even gave someone the bird. I was very disappointed to see when any dogs peed dogs were stepping in till they finally moped it and dragged it. My dogs had 3 bowls that didn't even look like it had enough water. They only gave 3 dogs one bowl of dog food . Then today last day I see 3 bowls . So I am very disappointed . I didn't even know they had new staff. I didn't even get a text to say how my fur babies were. Camela and her team were the best. These people seem like it was just a job.

C

Cindy Hernandezvia Google

9 months ago

I boarded my dog Rallo here for the 2nd time from June 11–16. The first time was fine, but this 2nd experience was absolutely horrifying. Rallo was attacked by another dog, and the way the situation was handled was nothing short of negligent and inhumane. I received a call saying the injury was “minor” and that they were cleaning it and applying a topical antibiotic. They completely minimized the situation. The next day, I get another call saying Rallo isn’t letting them clean the wound, and they think it might be infected and that he could be in pain. Only then did they decide to take him to a vet — far too late. At the vet, he was prescribed antibiotics and anti-inflammatories — but no pain meds. I later found out that Charla, the owner of the facility, personally declined pain medication. When I took Rallo for his follow-up, both the vet tech and the doctor confirmed that she made that decision. Not only did she wait too long to get him seen, but she also chose to let him suffer without proper pain relief. That is not just unprofessional — it's cruel and inhumane. When Rallo was picked up, I was shocked by how bad the wound actually was. It was far worse than what they had described over the phone. He clearly should have been taken to the vet immediately after the attack. On top of that, when I asked the staff when his last dose of medication was given, no one had a clue. How do you not track or document a dog’s medical care after a traumatic injury? I contacted Charla directly with my concerns and questions. Her response? Zero accountability, zero professionalism, zero empathy. Just a bunch of excuses and defensiveness. When I asked why she refused the pain meds, she claimed the vet was “trying to overmedicate” and that she only went to that clinic because it was close by. That doesn’t justify denying basic care. My dog was in pain. I asked for a refund for the boarding due to the negligence , and instead of taking responsibility, she told me, “I don’t like the way you’re speaking to me, so I won’t give you a refund.” Then she added, “I’m already covering the vet bill — do you even know how much that is?” Seriously? That’s her idea of customer service after my dog was injured in her care? The staff also casually told me the dog that attacked Rallo was just “weird” — as if that makes it okay. Clearly, proper supervision and screening are not a priority here. This place is fine — until something goes wrong. And when it does, do not expect compassion, accountability, or even basic professionalism. What happened to Rallo should never have happened, and how it was handled afterward by Charla the owner was even worse. Do not trust this facility with your pet’s safety.

J

jeannie guerinvia Google

almost 4 years ago

My 2 little Yorkies stayed in the penthouse suite for 6 days. There was a web cam in their suite and in most of the playrooms. I was able to see them throughout the day which gave me a peace of mind. They offer grooming and exit baths as well as valet service(Which I took advantage of). Their haircuts came out adorable and they were clean and fresh when they were dropped off at my house. I was concerned that the large dogs were in with the small dogs, but they were all mild mannered and if you want your puppies separated they will do so, they have lots of different playrooms.