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Ash Hubbsvia Google

about 1 month ago

Wonderful experience with stylist Tiffany who cut my daughter’s hair. It’s wild how she would ask for a pixie cut and kept coming home looking like Anna wintour. We will def be future customers and I plan to schedule cuts for myself and my son. Everyone was so friendly and attentive, couldn’t be happier. AND they carry my fave shampoo momo :)

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Hailey Terminellovia Google

about 2 months ago

My overall experience was fair. Nicole was very friendly, knowledgeable, and took the time to walk me through the process while explaining everything along the way. My main goal for the appointment was to remove the warm/red tones in my hair. Unfortunately, I didn’t see a major difference after my first visit, which was a bit discouraging. In addition, my hair now appears to be three different colors, which was not what I was expecting. That said, I do believe Nicole did the best she could with what she was given, and she feels confident that we can eventually get to my desired result, which I appreciate. While we agreed on pricing at the beginning of the appointment, the cost felt a little high given the lack of noticeable change. Overall, Nicole provided great service—I’m just not fully happy with how my hair looks at this time.

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Kc Vianiavia Google

about 2 months ago

It’s crazy that I have been to 3 salons and they could not get a simple haircut that I want. Thanks to XO hair lab and Adelaide I finally got the haircut I’ve always wanted! Adelaide was also able to teach me how to style my hair and I loved it! They were also able to accommodate me even if I have my toddler with me (unlike other salons who cancelled my appt just because I have my toddler with me). Will keep on coming back! Definitely recommend!

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Windy Queenvia Google

4 months ago

Best salon in town. Catherine did some grey blending on me today and it is perfect. She is knowledgeable, explained every step of the plan and was fast! This new color goes beautifully with the cut Carmella gave me 2 weeks ago that is the BEST cut I have ever had for my curly hair! Beautiful space, wonderful, friendly stylists and front desk. I will be a long time customer.

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Savannah McIntoshvia Google

4 months ago

UPDATE: After seeing the photos, the salon reached out and wanted to make it right. I just left that appointment, where I was my hair was fixed and I was treated with nothing but kindness. I will be long-term customer because of this, and genuinely appreciate the team here! I've been to XO Hair Lab twice now. My first visit was an incredible experience! My second visit seemed great too, until I styled my hair myself at home. That's when I noticed a significant difference in length between the right and left sides (see photos). I'll admit I have a hard time speaking up in the moment when something feels off. For about three weeks, I tried to convince myself it wasn't noticeable and often wore my hair clipped back. But when my mom pointed it out in person this past weekend, she encouraged me to call the salon. When I did, I learned about their one-week correction policy: complimentary fixes within a week, but after that, you pay for another haircut. I really liked my stylist and would have happily returned to have her fix it—I know everyone makes mistakes. I was just disappointed that the policy meant paying again to correct the issue. I understand the policy exists for a reason, and I take responsibility for not speaking up sooner. Just wanted to share my experience so others know to check carefully before leaving and speak up right away if something seems off!