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Gabi Cvet-Callvia Google

about 2 months ago

Before ordering, I was assured an express order placed on Saturday would arrive by Monday. After paying, I was then told the staff member “got their days wrong” and that delivery would be Tuesday instead. I was later explicitly assured the dresses would definitely be delivered by Tuesday at 11am. They weren’t. Once payment was taken, communication stopped completely. Multiple emails, texts, and online chat attempts were ignored, despite how responsive the business was before taking my money. This was not an Australia Post issue, tracking shows the parcel was lodged by the sender on Tuesday at 2:20pm. I was left without an outfit for my event and with no assistance whatsoever. People often wonder why small businesses don’t survive. Experiences like this explain exactly why. Would not recommend.

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Aimee Lyallvia Google

4 months ago

Each transaction has been completely stress free. The communication is prompt and thorough and the ladies always go above and beyond to assist. Zaliya is one of the few Boutiques that don’t judge and don’t make you feel uncomfortable when trying things on. 100% would recommend - a thousand times over.

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Zoe Naylorvia Google

4 months ago

This was my first time purchasing from here! I ordered the Kassam maxi dress and it was absolutely amazing! The quality and fit were both incredible. Even better was the help I received from their team members! I was needed to exchange sizes in a short timeframe to ensure I had the dress for an event and they were incredible at making that happen and went above and beyond. Will definitely be ordering from here again

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GOLF .svia Google

5 months ago

This was my first purchase from the website, and I could not be happier. From the beginning, the customer service team made me feel supported and reassured, especially as I don’t often shop online. The live chat consultant gave me confidence by explaining that if the dress didn’t suit, they would be happy to arrange an exchange or help me find an alternative. The delivery was impressively fast, and the dress arrived sooner than I expected. After trying it on, I reached out to the team again for styling advice, and they were wonderful. They offered honest suggestions about which earrings and shoes would complement the dress, and their guidance made the whole experience even more enjoyable. The care, professionalism, and genuine kindness shown by the team have left me extremely impressed. It is such a pleasure to shop with a business that values its customers so highly. Thank you for making my first experience so positive—I am absolutely delighted and look forward to purchasing again.

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MADDIE Dvia Google

7 months ago

I absolutely love this boutique! I’ve shopped here a few times now, and every time the experience has been amazing. Katie is always so kind, welcoming, and genuinely helpful. She really takes the time to understand what I’m looking for and always helps me find the perfect dress. Everything I’ve purchased has fit beautifully and made me feel so confident. I can’t recommend them enough !!!