Services Offered
Drain Cleaning
Professional unclogging of sinks, toilets, and main drains using advanced tools for fast, effective results.
Sewer Line Inspection
Camera inspections to diagnose blockages, leaks, or damage in pipes, with detailed explanations and recommendations.
Emergency Plumbing Repairs
Same-day service for urgent issues like backups or leaks, available 24/7 for Rochester emergencies.
Toilet Installation & Repair
Expert mounting, wax ring replacement, and fixing leaks to ensure proper function and prevent water damage.
Preventive Maintenance
Routine checks and cleaning to avoid future clogs, with tips for homeowners on system care.
Reviews
5(5 reviews)
Rating Distribution
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Brenda G
via Google
18 days ago
Are you kidding? I have not had such a pleasant experience in many years. The professional manner in which they represented your company was seen in their genuine concern and their prompt work ethic. They took the time to explain in detail the evaluation; the options and recommendation. Getting right to it, they completed the job and left my home in full repair. I was shockingly surprised and relieved. I even wanted to buy them dinner!! They graciously declined. Another indication of quality work force.
S
Sam Pakvia Google
28 days ago
They did absolutely great. They were available to come out the same day and unclog a huge backup we had throughout the house. Matthew L. Did a fantastic job, was transparent and upfront about pricing, didn't feel rushed, and took extra time to explain where the clog happened. And Stephanie in Customer service was terrific as well. She was very communicative about scheduling and navigating around the massive snow storm we had the same weekend of our plumbing incident. They fixed our drain clog, but after remounting our toilet, there was a small residual leak at the base (likely due to the wax ring not resting properly). 100% not Zoom Drain's fault as all toilet mounting surfaces can be different and that can make wax seals unpredictable sometimes. But they came out a couple of days later to fix that anyway! Free of charge! Great team and great follow-through on their part. Would happily use this team again. They deserve your business!
J
Jane Devervia Google
about 2 months ago
Paul & Andrew were polite, pleasant, and professional. They explained in detail what the were doing to clean the pipe running from our clogged kitchen sink. It was done as quickly as possible and they checked several other pipes before they left. I will definitely be calling Zoom Plumbing again.
R
Renee Cvia Google
2 months ago
I had a great experience with Zoom Drain and highly recommend their services. My new home has been having plumbing issues and we were referred to this company by Nichols Electric and plumbing. Phil and Sean came to my home and they provided a very in depth assessment of our drains/sewer system. They got on my roof with their cameras as well as my basement. They were both respectful of me and my home, and they provided me with SO much education as a new homeowner. I was really impressed with both of their knowledge and professionalism. Luckily my issue was a relatively easy fix by the town (which Phil helped me navigate), but they also left me with some great recommendations for improvements we can do in the future.
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Nicholas Capozzivia Google
3 months ago
The process was smooth and communication was good from start to finish. The lady in the office was clear with scheduling and up front items. Josh who came out was great and met the timeframe. Fixed the drain issue and also for a nice education along the way. Seems like a professional operation and easy to work with.
