FH
Fraser Hart
Votre destination pour des bijoux exquis et un service exceptionnel
3.4(5 avis)
Jewelry Store
$$$
Votre destination pour des bijoux exquis et un service exceptionnel
Fraser Hart, situé au cœur de Leeds, se spécialise dans une vaste sélection de bijoux fins, y compris des bagues de fiançailles, des montres et bien plus encore. Fort d'un engagement à offrir un service compétent et des conseils avisés, des membres du personnel tels que Mason et Tyler ont reçu des avis élogieux pour leur serviabilité et leur expertise. Cependant, les retours soulignent des incohérences dans le service à la clientèle, rappelant aux futurs acheteurs d'exprimer clairement leurs besoins spécifiques. Faites l'expérience du mélange de produits de qualité et d'expériences client variées chez Fraser Hart, ce qui en fait une destination incontournable pour vos envies de bijoux.
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Conseil personnalisé pour choisir et personnaliser la bague de fiançailles idéale avec des conseils d'experts.
Collection triée de montres haut de gamme avec ajustage professionnel et assistance stylistique.
Réparations professionnelles, redimensionnement et entretien des bagues et autres bijoux précieux.
Conception et création sur mesure de pièces de bijoux uniques, adaptées à vos préférences personnelles.
Aide à choisir des cadeaux pour les anniversaires, les naissances et d'autres occasions.
Thank you to Rodrigo for explaining everything there is to know about engagement rings and being patient with us. He’s extremely knowledgeable and professional. See you again soon.
Came here to buy a watch & had no clue which one I wanted but Mason was honestly the sweetest. He showed me so many options & was super knowledgeable. Would 100% recommend!
Tyler was brilliant, really helpful and friendly and was able to provide us a good deal on two watches. Great experience and very happy!
I never give reviews but had to give this one. WORST CUSTOMER SERVICE I’ve received in my life. The many (lady) is absolutely rude!!! We were shocked by that attitude. Please revisit your manners young lady.
Avoid Buying Your Engagement Ring Here At All Costs!! My partner purchased my engagement ring from the Leeds store, and from that moment onwards we have experienced nothing but poor customer service, a complete lack of transparency, and shocking customer care from Fraser Heart Leeds. When the ring was ordered, we were told it would be sent to the Leeds store for collection. The following day, we received a call informing us it had mistakenly been sent to the Sheffield store. As my partner needed the ring urgently, he had to travel to Sheffield to collect it. After the proposal, the ring did not fit. We visited the Leeds store for a sizing appointment, where staff measured my finger and assured us they would resize the ring accordingly. However, when we returned to collect it several months after, the ring still did not fit. We then had another sizing appointment, but I noticed the "correct" size they identified appeared to be identical to what they had previously told us in the first sizing meeting. When I questioned this, staff insisted we were trying on our ring and that it would need to be resized again. This would mean the ring being resized twice before I had even worn it. Having researched ring care, we understood that rings should not be resized more than twice in their lifetime, which raised serious concerns about their professionalism and whether we were being given accurate information. We left the store feeling confused and upset as we did not want a ring that had been resized twice already before being worn. Shortly afterwards on the same day, the Leeds store contacted us to admit they had made us try on the wrong sized ring entirely — it belonged to another customer. By this point, two months had passed since our engagement, and we had completely lost trust in the store. We had no confidence in what ring we would actually receive or how many times it may have been resized and were so disappointed in how we had been repeatedly treated due to multiple different staff errors. Due to the incompetence of the staff, the repeated errors, and the complete lack of professionalism, we requested a full refund and left ringless. What should have been a joyful experience was entirely tainted by this store's inability to provide even basic customer service. AVOID AVOID AVOID!
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